Xavier Allen
Boca Raton,FL
Summary
Detail-oriented service consultant with over 10 years of experience in automotive service and customer relationship management. Skilled in service scheduling, vehicle diagnostics, and resolving complex customer complaints. Committed to improving customer satisfaction and operational efficiency.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Service Consultant
JM Family (JM Lexus)
Margate, Florida
06.2016 - Current
- Resolved customer complaints and escalated issues to ensure satisfaction.
- Assisted customers with inquiries regarding products and service appointments, enhancing overall service experience.
- Educated clients on maintenance schedules and available service options, fostering informed decisions.
- Provided technical support for vehicle features and systems, enhancing user experience.
- Handled incoming calls related to product or service orders, ensuring timely and accurate order processing.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Utilized problem-solving skills to address challenging situations with dissatisfied customers.
- Participated in team meetings to identify and implement solutions for improving customer experience.
Automotive Service Advisor
Pepboys Parts And Auto
Coral Springs, Florida
10.2013 - 06.2016
- Guided customers in selecting appropriate automotive services and parts based on diagnostics.
- Scheduled service appointments to optimize technician workflow and reduce wait times.
- Managed customer inquiries and resolved service-related issues promptly.
- Coordinated with technicians to ensure timely completion of all services.
- Monitored work progress to ensure timely service delivery and enhance customer satisfaction.
- Educated customers on automotive care and provided product knowledge.
- Communicated effectively with technicians regarding job status updates and special requests.
- Followed up with customers post-service to assess satisfaction and foster long-term relationships.
Bartender
Applebees
Margate, Florida
06.2012 - 06.2016
- Prepared and served diverse alcoholic and non-alcoholic beverages to patrons.
- Guided customers in drink selections, enhancing their experience with personalized recommendations.
- Collaborated with kitchen staff to streamline service during peak hours, ensuring prompt delivery of orders.
- Enforced responsible alcohol service policies to promote guest safety.
- Maintained cleanliness and organization of bar area, glassware, and equipment.
- Processed cash transactions accurately at bar register, ensuring financial integrity.
- Resolved customer complaints promptly, improving satisfaction and fostering a positive atmosphere.
- Developed strong working relationships with team members through effective communication.
Retail Parts Professional
Advance Auto Parts
Tamarac, FL
01.2011 - 10.2013
- Guided customers in selecting automotive parts based on vehicle specifications, enhancing satisfaction and purchase accuracy.
- Processed customer orders and returns efficiently at point of sale.
- Addressed customer inquiries and resolved problems at counter and via telephone.
- Provided exceptional customer service by welcoming patrons and promptly addressing inquiries, fostering a positive shopping experience.
- Responded to incoming calls professionally, resolving issues and finalizing sales effectively.
- Organized promotional displays to enhance product visibility throughout store.
- Oversaw inventory levels through efficient restocking of shelves, ensuring product availability for customers.
- Executed daily opening and closing procedures in compliance with company guidelines.
Education
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL06-2010
Some College (No Degree) - Mechanical Engineering
ITT Technical Institute
Davie, FLSkills
- Automotive troubleshooting
- Vehicle maintenance guidance
- Service order management
- Service scheduling
- Technical assistance
- Customer relationship management
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- ASE Certified
- Lexus Master Certified
Timeline
Service Consultant
JM Family (JM Lexus)
06.2016 - Current
Automotive Service Advisor
Pepboys Parts And Auto
10.2013 - 06.2016
Bartender
Applebees
06.2012 - 06.2016
Retail Parts Professional
Advance Auto Parts
01.2011 - 10.2013
Associate of Arts - General Studies
Tallahassee Community College
Some College (No Degree) - Mechanical Engineering
ITT Technical Institute