April Jenkins
Happyvalley,OR
Summary
Dynamic and results-driven professional with a proven track record at Fred Meyer, excelling in customer service and operational efficiency. Skilled in cash handling and problem-solving, I enhanced customer satisfaction through effective communication and training initiatives, fostering a collaborative team environment that improved service delivery and streamlined workflows.
Overview
11
11
years of professional experience
Work History
Home Clerk
Fred Meyer
Beaverton, OR
02.2021 - Current
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organization of checkout areas.
- Handled inventory management tasks, including stock replenishment.
- Collaborated with team members to improve customer service delivery.
- Ensured compliance with safety standards during daily operations.
- Trained new staff on operational procedures and store policies.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Increased operational efficiency by consistently maintaining an organized workspace and managing supplies inventory.
- Improved workplace efficiency by training new staff members on office protocols and best practices.
- Facilitated timely completion of projects by proactively identifying potential roadblocks and providing solutions.
- Safeguarded important digital files using backup systems; helped prevent loss of valuable information.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established standard operating procedures to streamline workflows and reduce errors.
- Cross-trained existing employees to maximize team agility and performance.
Associate
Walmart
Happy Valley, OR
07.2020 - 12.2021
- Analyzed sales data to forecast demand trends and optimize merchandise placement.
- Developed training materials to enhance associate onboarding and performance outcomes.
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Analyzed customer data to identify trends and anticipate customer needs.
Caretaker
A Place At Home
Milwaukie Oregon
02.2015 - 05.2020
- Assisted clients with daily living activities to enhance quality of life.
- Maintained cleanliness and safety of client environments.
- Monitored client health status and reported changes to management promptly.
- Trained new staff on care procedures and company protocols effectively.
- Adapted care strategies based on individual needs and preferences.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Improved communication with families, providing regular updates on their loved ones' care.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Developed personalized care plans, addressing unique needs of each resident.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
Education
High School Diploma -
Springfield High
Springfield, ORSkills
Note-taking
Data entry proficiency
Typing speed
Basic accounting
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Friendly and outgoing
Time management
Customer assistance
Customer follow-up
Verbal and written communication
Shelf stocking
Money handling
Cash handling
Customer engagement
Relationship building
Phone etiquette
Flexible schedule
Cash register operation
Store opening and closing
Retail sales
Product knowledge
Stocking and receiving
Professional appearance
Stock replenishment
Customer needs assessment
Retail store operations
POS system operations
Cash drawer balancing
Sales expertise
Inventory audits
Truck unloading
Display setup
Policy and procedure adherence
Trend awareness
Self-checkout assistance
Barcode scanning
Department reset
Friendly and helpful
Honest and dependable
Reliable and responsible
Attention to detail
Strong communication and interpersonal skills
Problem-solving abilities
Cleaning and sanitizing
Multitasking
Multitasking Abilities
Reliability
Adaptable and flexible
Team cooperation
Timeline
Home Clerk
Fred Meyer
02.2021 - Current
Associate
Walmart
07.2020 - 12.2021
Caretaker
A Place At Home
02.2015 - 05.2020
High School Diploma -
Springfield High