April Meyer
Noblesville,IN
Summary
Results-driven Shift Manager with a proven track record in enhancing customer satisfaction through effective problem-solving and team leadership.
Overview
29
29
years of professional experience
Work History
Shift Manager
McDonald's
Noblesville, IN
07.2021 - Current
- Supervised daily operations of restaurant ensuring smooth workflow and customer satisfaction.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Trained and mentored team members on food safety and customer service standards.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Guided employees on effective customer interactions to enhance service quality.
- Assisted in resolving escalated customer service issues in a timely manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Trained and motivated employees to develop their professional skills and improve team performance.
Home Care Provider
CEO
Noblesville, IN
07.2014 - 07.2021
- Developed and maintained strong relationships with clients and families.
- Supervised daily activities and ensured safety for multiple children.
- Organized group activities to enhance social skills and teamwork.
- Maintained a clean, safe, and stimulating environment for children.
- Assisted with meal preparation and ensured nutritional needs were met.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Guided children through engaging and productive activities to foster fun learning environment.
RCA
Kalamazoo Psychiatric Hospital
Kalamazoo, Michigan
03.2007 - 01.2009
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored patient behavior and reported changes to nursing staff.
- Documented patient progress and maintained accurate care records.
- Conducted therapeutic activities to promote mental well-being and engagement.
- Ensured a safe and clean environment by following infection control protocols.
- Observed patients during meals, leisure times, and other activities to ensure safety and well-being.
- Assisted patients in accomplishing activities of daily living skills (ADLs).
- Ensured a safe environment for all patients by monitoring their behaviors closely and intervening when necessary.
- Maintained confidentiality regarding all aspects of patient care according to HIPAA standards.
- Encouraged patients to participate in recreational activities and group therapy sessions.
- Provided crisis intervention services when needed.
- Monitored and documented changes in patient behavior and moods.
Assistant Store Manager
McDonald's
Kalamazoo, Michigan
09.1996 - 03.2007
- Assisted in managing daily store operations and staff scheduling.
- Oversaw inventory management, ensuring stock levels met demand.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Collaborated with upper management on strategic planning and goal setting.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained a safe working environment by enforcing safety regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Associate of Applied Science - Business
Kalamazoo Valley Community College
Kalamazoo, MI05-2007
Skills
- Team leadership
- Training and development
- Performance metrics
- Customer service
- Conflict resolution
- Effective communication
- Adaptability in fast-paced environments
Timeline
Shift Manager
McDonald's
07.2021 - Current
Home Care Provider
CEO
07.2014 - 07.2021
RCA
Kalamazoo Psychiatric Hospital
03.2007 - 01.2009
Assistant Store Manager
McDonald's
09.1996 - 03.2007
Associate of Applied Science - Business
Kalamazoo Valley Community College