April Mitchell
Gallatin,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Servpro
Gallatin , TN
06.2022 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Afni Call Center
Bowling Green , KY
11.2020 - 09.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Medical Assistant
Associated Urologists Of Nashville
Nashville , TN
08.2015 - 02.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
Education
Certificate - Medical Asssistant
Nashville College of Medical Careers
Nashville, TN06-2015
High School Diploma -
Springfield High School
Springfield, TN05-2011
Skills
- Call Management
- Report Generation
- Complaint resolution
- Scheduling
- Information Security
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- Account updating
- Appointment Scheduling
- Professional telephone demeanor
- Payment Processing
- Problem Resolution
Timeline
Customer Service Representative
Servpro
06.2022 - 12.2023
Customer Service Representative
Afni Call Center
11.2020 - 09.2021
Medical Assistant
Associated Urologists Of Nashville
08.2015 - 02.2019
Certificate - Medical Asssistant
Nashville College of Medical Careers
High School Diploma -
Springfield High School
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