April Mitchell
Goldendale,WA
Summary
Skilled Security Professional highly effective at screening people, containers and materials for security concerns. Dedicated and resourceful professional with advanced observational, conflict-management and problem-solving abilities developed over 5 years of Casino game security and 10 years of Office Management. Detail oriented office manager with ten years of experience effectively handling multiple types of accounts. Proficient in QuickBooks and Microsoft 360 programs, including but not limited to Microsoft Word, PowerPoint, OneNote, and Excel. A motivated, quick learner.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
The Dalles, OR
04.2025 - Current
- Mentored trainees on best practices in security measures for both metal detector and material search.
- Checked identification of persons entering and exiting the secure floor.
- Greeted people professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened both outgoing and incoming employees, personal belongings, and deliveries for security concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated handheld metal detector and other surveillance devices to screen individuals entering the secure floor.
Office Manager
Tidrick’s Quality Transmissions, Inc.
Union Gap, WA
06.2014 - 04.2024
- My main responsibilities were to help customers, prepare and manage accounts, and monitor suppliers.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Plan or direct activities, such as sales promotions, that require coordination with other department managers.
- Perform personnel functions, such as selection, training, or evaluation.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Researched vendors and compared prices to ensure the best parts were secured at the best price
- Set prices or credit terms for goods or services, based on forecasts of customer demand.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Direct non-merchandising departments of businesses, such as advertising or purchasing.
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Poker Dealer
Yakama Nation Legends Casino
Toppenish, WA
04.2006 - 09.2011
- My main responsibilities were to maintain the integrity of the game, entertain customers, and resolve minor disputes.
- Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
- Greet customers and make them feel welcome.
- Exchange paper currency for playing chips or coin money.
- Check to ensure that all players have placed bets before play begins.
- Inspect cards and equipment to be used in games to ensure that they are in good condition.
- Deal cards to house hands, and compare these with players' hands to determine winners, as in black jack.
- Stand behind a gaming table and deal the appropriate number of cards to each player.
- Apply rule variations to card games such as poker, in which players bet on the value of their hands.
- Receive, verify, and record patrons' cash wagers.
- Conduct gambling games, such as dice, roulette, cards, or keno, following all applicable rules and regulations.
- Work as part of a team of dealers in games, such as baccarat or craps.
- Start and control games and gaming equipment, and announce winning numbers or colors.
- Compute amounts of players' wins or losses, or scan winning tickets presented by patrons to calculate the amount of money won.
- Open and close cash floats and game tables.
- Answer questions about game rules and casino policies.
- Refer patrons to gaming cashiers to collect winnings.
Technical Support
Earthlink
Yakima, WA
10.2005 - 03.2006
- My main responsibilities were to help customers with their computer internet issues.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Solicit sales of new or additional services or products.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Education
AA - General Studies
Yakima Valley College
Yakima, WA01.2014
Certificate - Forensic Science
Yakima Valley Community College
Yakima, WA04-2016
Skills
- Microsoft Office Create and update Word, Excel, and PowerPoint documents
- QuickBooks Create and update customer accounts, prepare reports, reconcile accounts
- Access control
- Mobile security
- Security screening
- Physical security
- Building patrol
- Reliability
- Customer service
- Active listening
- Attentive and observant
- Honest and dependable
Certification
- Cybersecurity Training - Coursera - May 2025
Timeline
Security Professional
Allied Universal Security Services
04.2025 - Current
Office Manager
Tidrick’s Quality Transmissions, Inc.
06.2014 - 04.2024
Poker Dealer
Yakama Nation Legends Casino
04.2006 - 09.2011
Technical Support
Earthlink
10.2005 - 03.2006
AA - General Studies
Yakima Valley College
Certificate - Forensic Science
Yakima Valley Community College