APRIL MOFFITT
Alvord,USA
Summary
Results‑driven sales and operations leader with a proven ability to drive revenue growth, lead high‑performing teams, and exceed strategic objectives. Brings strong expertise in sales management, strategic planning, and operational efficiency, with a collaborative leadership style and a track record of delivering measurable results in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resource Center Manager
Greystar Property Management
Coppell, TX
01.2025 - Current
- Support company financial objectives by managing accounting, bookkeeping, and financial operations across a portfolio of communities.
- Prepare and complete financial closeout processes, ensuring accuracy and timely processing of accounts payable.
- Deliver an optimized customer experience in a virtual environment through professional communication via phone, email, and digital platforms.
- Review and process operational expenses by reconciling completed work, verifying goods received, and coding invoices to appropriate general ledger accounts.
- Serve as a liaison between vendors, contractors, accounting teams, and property owners to resolve discrepancies and ensure timely payments.
- Communicate with residents regarding account balances, implement delinquency collection strategies, and enforce lease terms to maximize revenue.
- Manage eviction processes in compliance with legal requirements, including coordinating notices, documentation, and communication with legal counsel and onsite teams.
- Perform detailed financial reviews to ensure accurate final billing and minimize liability for property damages.
- Oversee vendor setup and maintenance, including onboarding new vendors and resolving invoice or payment disputes.
- Audit and validate utility billing and resident charges, partnering with onsite teams to resolve discrepancies at the unit level.
- Support the full resident lifecycle, including move-ins, move-outs, renewals, file audits, and insurance compliance.
- Enhance resident satisfaction and retention by addressing inquiries promptly and resolving account-related concerns effectively.
Apex Central Leasing Manager
Greystar Property Management
Irving
03.2022 - 12.2024
- Managed sales activities of leasing team members and allocated resources across 12 communities to achieve revenue, occupancy, and leasing objectives
- Led a 12 person leasing team, which included tasks such as hiring, training, and performance management
- Collaborated with Community teams to ensure alignment with revenue and occupancy targets
- Offered insights and feedback to Operations team regarding leasing activity and occupancy trends
- Monitored market conditions closely and developed and executed strategies to maintain optimal occupancy levels
- Utilized property management software extensively for reporting and analytical purposes
- Engaged in full spectrum of leasing process, from generating traffic to completing move-in procedures
- Conducted in-depth analysis of operational reports to identify and resolve any issues affecting leasing performance
- Responsively addressed customer concerns with professionalism and courtesy.
- Directed leasing operations to achieve occupancy goals and maximize revenue potential.
- Developed and implemented marketing strategies to attract prospective tenants effectively.
Leasing Manager
The Preserve, A Greystar Elan Community
Grapevine
12.2019 - 03.2022
- Created and executed marketing strategies, established sales activities for leasing team, and generated leads
- Oversaw lease renewal program, communicated and notified residents, and assisted with move-outs
- Reviewed and analyzed financial reports and resolved issues impacting leasing performance
- Prepared leasing documentation and completed move-in procedures
- Supervised leasing team to ensure goals were met, including hiring, training, and performance management
- Proficient in MS Office Suite and Yardi/OneSite software
- Demonstrated exceptional communication skills and customer-first attitude
- Possessed supervisory skills to hire, lead, direct, and evaluate team members
- Certified as Greystar Rise Mentor nationwide
- Recognized as Top Leasing Professional nationwide for years 2020-2021
- Certified in Fair Housing.
Skills
- Performance optimization strategies
- Dale Carnegie Advanced Sales Certified
- Operational Reporting
- Property Management
- Social Media Marketing
- Business Development
- Client Relations
Certification
Dale Carnegie Advanced Sales Certified
Fair Housing Certified
Timeline
Resource Center Manager
Greystar Property Management
01.2025 - Current
Apex Central Leasing Manager
Greystar Property Management
03.2022 - 12.2024
Leasing Manager
The Preserve, A Greystar Elan Community
12.2019 - 03.2022