April Moore
Saint Charles,MO
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, team player and consensus builder.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead
Panera Bread
Saint Peters, MO
07.2021 - Current
- Train, direct and coach new associates in company policies and operations, cashiering, cash handling, customer service, food preparation, housekeeping while upholding standards and values.
Food and Beverage Expert
Target
Dardenne Prairie, MO
08.2020 - 06.2021
- Customer service duties, use of perpetual inventory systems to accurately and efficiently deliver products to the shelves and customers. Unloading and stocking backroom and sales floor. Receiving truck orders, daily procedures for fresh foods for quality and safety.
Shift Supervisor/ Associate Trainer
Panera Bread
Saint Peters, MO
04.2015 - 08.2020
- Supervise, direct, coach and train associates on shift to company standards, direct overall cafe operations to include start and end of day procedures, cash handling and deposits, report generation and application, deploy associates in most beneficial positions per shift requirements, develop constant awareness of all aspects of bakery-cafe operations with regards to food cost balancing, associate management, labor results and customer needs
- Constant use of exemplary customer service values and attitudes to ensure smooth, consistent and well-balanced operation of bakery-cafe to standards
- Certified in ServSafe operational procedures.
Assistant Door Production Coordinator
Kimal Window And Door
Venice, FL
02.2013 - 03.2015
- Production scheduling and over-site of productivity, material purchasing, administrative assistance to division manager, control daily flow of work scheduled, data entry, order entry and processing, sales support, estimating new projects, answering multi-line phone system, inventory receiving, daily projects working with databases, Microsoft Outlook, Excel, Word, PowerPoint, housekeeping.
Production Stage Manager
Players Theater
Sarasota, FL
05.2012 - 09.2014
- Rehearsal scheduling, administrative support to director, clerical duties for actors, sound and light board operation, prop maintenance and setting, cue calling for performances, housekeeping, set dressing, conflict resolution.
Receptionist
Spotlight Graphics, Inc
Sarasota, FL
02.2012 - 12.2012
- Data entry, customer service, typesetting, answering phones, simple graphic design, clerical work to include filing, daily work in Indesign, Word, Excel.
Receptionist
Kimal Lumber Company
Nokomis, FL
05.2010 - 02.2012
- Assisted administrators in daily activities, data entry, order entry and processing, sales support, estimating new projects, answering multi-line phone system, daily projects working with databases, Microsoft Outlook, Excel, Word, PowerPoint, housekeeping.
Accounting Assistant
Tallahassee Democrat
Tallahassee, FL
09.2007 - 06.2008
- Cashiering duties to include cash handling, preparing deposits, taking customer payments, customer service, administrative support to finance manager, data entry projects, answering and transferring calls on multi-line phone system, announcing guests, receiving deliveries
Office Assistant
Capital Window Center-Tallahassee, FL
03.2005 - 12.2006
- Office duties to include answering multi-line phone system, filing, Word processing, data entry/book keeping, estimating job costs, customer service and housekeeping
Education
Bachelor of Science - Interdisciplinary Social Sciences
Florida State University
Tallahassee, FL12.2006
Skills
- Accounting
- Bookkeeping
- QuickBooks
- Payroll
- Purchasing
- Production Management
- Word Processing
- Shift Management
- Supervising experience
- Google Suite
- Customer service
- Order entry
- Cash handling
- Production planning
- Restaurant experience
- Databases
- Front desk
- Conflict management
Certification
- Bookkeeper Certification, 12/2020, National Bookkeepers Association
- Accounting Certification, 02/2021, National Bookkeepers Association
- Payroll certification, 07/2021, National Bookkeepers Association
- QuickBooks certification, 09/2021, National Bookkeepers Association
Timeline
Team Lead
Panera Bread
07.2021 - Current
Food and Beverage Expert
Target
08.2020 - 06.2021
Shift Supervisor/ Associate Trainer
Panera Bread
04.2015 - 08.2020
Assistant Door Production Coordinator
Kimal Window And Door
02.2013 - 03.2015
Production Stage Manager
Players Theater
05.2012 - 09.2014
Receptionist
Spotlight Graphics, Inc
02.2012 - 12.2012
Receptionist
Kimal Lumber Company
05.2010 - 02.2012
Accounting Assistant
Tallahassee Democrat
09.2007 - 06.2008
Office Assistant
Capital Window Center-Tallahassee, FL
03.2005 - 12.2006
Bachelor of Science - Interdisciplinary Social Sciences
Florida State University