April Moreno
Menifee,CA
Summary
Hardworking job seeker with experience in servant leadership, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to reach common goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Riverside County Sheriff
Riverside, CA
06.2012 - Current
- Daily coordination and supervision of line-level dispatchers in an emergency dispatch center, maintaining technical equipment and complex communications logistics, writing employee evaluations, counseling employees, fielding and investigating citizen complaints and employee minor misconduct, and completing thorough recordkeeping
- Management of approximately 25 employees daily.
Sheriff 911 Communications Officer
Riverside County Sheriff
Riverside, CA
02.2005 - 06.2012
- Trained and mentored new employees, managed floor operations in the absence of a supervisor, fielded emergency and non-emergency calls for service, prioritized and dispatched field units, and maintained dispatch user applications and resources.
Education
Master of Arts - Sociology
Arizona State University
12.2023
Bachelor of Arts - Criminology and Justice Studies
California State University, San Marcos
05.2012
Associate of Science - Administration of Justice
Riverside Community College
06.2008
Skills
- Microsoft Office Suite & Google G Suite
- Task Prioritization
- Analytical Skills
- Adaptability and Flexibility
- Leadership skills
- Attention To Detail
- Organized
- Self-directed and self-motivated
- Problem-Solving
- Critical Thinking Skills
- Work well both independently & collaboratively
- Work well in a fast-paced environment
- Written And Verbal Communication
- Problem-Solving Skills
- Crisis Communications
- Time Management
- Effective Multitasking
- Research
Accomplishments
- Earned a temporary assignment to a leadership development position where I curated a leadership library and created a leadership training program for our senior dispatchers.
- Co-led a group of undergraduate students in research efforts for a needs assessment for the Crookston Early Childhood Initiative in Minnesota.
Certification
- Member Alpha Kappa Delta, International Honor Society of Sociology
Quirks
- Book worm
- Governerd
- Ravenclaw
- Aspiring author
References
References available upon request.
Timeline
Communications Supervisor
Riverside County Sheriff
06.2012 - Current
Sheriff 911 Communications Officer
Riverside County Sheriff
02.2005 - 06.2012
Master of Arts - Sociology
Arizona State University
Bachelor of Arts - Criminology and Justice Studies
California State University, San Marcos
Associate of Science - Administration of Justice
Riverside Community College