April Mosher

West Branch

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

years of professional experience

Work History

Administrative Assistant

Attitude Wellness

10.2023 - 03.2025

Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Efficient time card and record keeping for over 50 employees.
Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Supported human resources initiatives by coordinating interviews and completed new hire orientations.
Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
Coordinated staff training programs, improving overall efficiency within the company through skill development.
Filed paperwork and organized computer-based information.

Assistant Branch Manager

Northland Area FCU

12.2018 - 09.2023

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Trained and developed new team members in alignment with branch service standards and objectives.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to Credit Union policies and regulations.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Built rapport with account holders by reaching out with product recommendations and account updates.
Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Reviewed credit applications for risk factors and credit worthiness.

Customer Service Team Leader

Desert Financial Credit Union

08.2006 - 08.2018

Mentored new hires, providing guidance to ensure their successful integration into the team.
Trained and supervised team of customer service representatives in providing quality service to customers.
Evaluated customer service staff performance and provided constructive feedback.
Implemented quality assurance measures to maintain consistency in customer inte
product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Education

No Degree - Business

Kirtland Community College

Roscommon, MI

Skills

Customer service
Data entry
Computer skills
Office administration

Time management
Microsoft Excel
Scheduling

Timeline