April Mosher
West Branch
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Attitude Wellness
10.2023 - 03.2025
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Efficient time card and record keeping for over 50 employees.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Supported human resources initiatives by coordinating interviews and completed new hire orientations.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Filed paperwork and organized computer-based information.
Assistant Branch Manager
Northland Area FCU
12.2018 - 09.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to Credit Union policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Reviewed credit applications for risk factors and credit worthiness.
Customer Service Team Leader
Desert Financial Credit Union
08.2006 - 08.2018
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Evaluated customer service staff performance and provided constructive feedback.
- Implemented quality assurance measures to maintain consistency in customer inte
- product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
No Degree - Business
Kirtland Community College
Roscommon, MISkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Excel
- Scheduling
Timeline
Administrative Assistant
Attitude Wellness
10.2023 - 03.2025
Assistant Branch Manager
Northland Area FCU
12.2018 - 09.2023
Customer Service Team Leader
Desert Financial Credit Union
08.2006 - 08.2018
No Degree - Business
Kirtland Community College
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