April Neal

Optician

Soderling Eye Care

10.2011 - 10.2023

Filed claims with vision and medical insurance companies to garner payment for optical services.
Verified and updated patient records promptly to guarantee accurate prescription information.
Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Maintained safe, clean and organized environment to increase patient comfort.
Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Aided in selection of eyeglass frames based on customer preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Confirmed quality control standards were met for all eyewear and contact lenses.
Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Summary

Overview

Work History

Optician

Education

High School Diploma - Academic Diploma

Skills

Timeline

Optician

High School Diploma - Academic Diploma

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