April Nesbitt
Bay City
Summary
Motivated and adaptable professional with a strong background in management and leadership, seeking to transition into an instructional assistant role. Skilled in communication, organization, and team collaboration, with a proven ability to support learning, encourage growth, and create inclusive environments. Known for patience, problem-solving, and fostering positive relationships with colleagues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Billing Manager
Yeo & Yeo Medical Billing & Consulting
Saginaw
01.2017 - Current
- Supported and trained team members, fostering accuracy, efficiency, and collaboration.
- Partnered with management to resolve issues, streamline processes, and improve workflow.
- Monitored accounts and documentation with attention to detail and compliance.
- Recognized for strong communication, problem-solving, and the ability to maintain a positive and supportive environment.
Collections Representative
Gateway Financial Solutions
Saginaw
07.2016 - 12.2016
- Built rapport with clients to resolve sensitive financial concerns with empathy and professionalism.
- Negotiated solutions and educated clients on policies while maintaining compliance.
- Documented interactions with accuracy and attention to detail.
- Strengthened communication and conflict-resolution skills through high-volume client interactions.
Customer Accounts Manager
Aaron's Sales and Lease
Bay City
06.2011 - 06.2016
- Served as the point of contact for customer accounts, resolving concerns, and providing ongoing support.
- Maintained accurate records, monitored progress, and ensured timely resolution of issues.
- Collaborated with internal teams to improve client satisfaction and outcomes.
- Developed strong organizational and interpersonal skills to manage multiple priorities effectively.
Education
Associate of Science - Medical Billing Administrative Specialist
Ross College
06-2016
High School Diploma -
Central High School
Bay City06-2003
Some College (No Degree) - Elementary Education
Saginaw Valley State University
University Center, MI Some College (No Degree) - General Studies
Delta College
Bay City, MISkills
- Team collaboration
- Process improvement
- Customer relationship management
- Conflict resolution
- Problem solving
- Organizational skills
- Time management
- Attention to detail
- Effective communication
- Account management
- Supportive leadership
- Discipline management
- Group leadership
- Feedback delivery
- Calm and patient demeanor
Certification
- AAPC - Certified Professional Coder Apprentice -2019
Accomplishments
- Ross College - Valedictorian - 2016
Timeline
Assistant Billing Manager
Yeo & Yeo Medical Billing & Consulting
01.2017 - Current
Collections Representative
Gateway Financial Solutions
07.2016 - 12.2016
Customer Accounts Manager
Aaron's Sales and Lease
06.2011 - 06.2016
Associate of Science - Medical Billing Administrative Specialist
Ross College
High School Diploma -
Central High School
Some College (No Degree) - Elementary Education
Saginaw Valley State University
Some College (No Degree) - General Studies
Delta College