April O'Hern
San Antonio
Summary
Patient-focused professional equipped with administrative and customer service expertise. Compassionate with experience in recruiting, training, and managing volunteers for end-of-life care services. Skilled at coordinating schedules, planning volunteer recognition activities, and ensuring compliance with hospice regulations. Demonstrated ability to build strong relationships within the community leading to increased volunteer participation and improved patient and family support programs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hospice Volunteer Coordinator
New Century Hospice
San Antonio
11.2023 - Current
- Provides volunteers per the Hospice patient's Plan of Care
- Collaboratively develops and maintains policies specific to the volunteer program
- Demonstrates knowledge of, and ensues compliance with, all local, state, and federal laws relating to the recruitment, training, and retention of volunteers
- Develops the volunteer program through collaboration with the IDT and administration personnel
- Promotes agency philosophy to ensure quality of care
- Establishes a public relations program to foster good working relations with the volunteers and the community
- Carries out other duties as assigned by the IDT
- Organized and attended community events, health fairs, and conferences to raise awareness about hospice care
- Established relationships with healthcare professionals, hospitals, nursing homes, and assisted living facilities to generate leads and referral sources
- Utilized social media platforms (Facebook, Twitter) to engage with the community and share information about hospice care options
- Collaborated with the admissions team to streamline the referral process for healthcare providers
- Conducted market research to identify potential target markets for outreach efforts
- Managed a budget for marketing initiatives while ensuring cost-effectiveness in all promotional activities
- Provided training sessions on end-of-life care options for healthcare professionals in order to enhance their understanding of hospice services
- Coordinated educational seminars or workshops targeting specific groups within the community (senior centers, religious organizations) as part of an outreach program
- Collaborated with internal teams (nursing staff, social workers) to gather testimonials from patients' families highlighting positive experiences with hospice care
- Created compelling marketing materials such as brochures, flyers, presentations, and website content to effectively communicate the benefits of hospice services
- Developed and implemented marketing strategies to promote hospice services and increase patient referrals
Volunteer Coordinator
Heart To Heart Hospice
San Antonio
02.2023 - 11.2023
- Collaborated with local partners and stakeholders on outreach initiatives.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Organized training programs for volunteers.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Maintained records of volunteering hours worked by each individual.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Established and maintained communication channels with volunteers to foster a supportive and inclusive community.
- Conducted orientations for new volunteers to introduce them to the organization's mission, values, and operations.
- Set up weekly meetings with volunteers to discuss their progress and challenges.
- Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns.
- Communicated regularly with volunteers, assisting with issues and questions.
- Coordinated recruitment efforts, successfully increasing volunteer base by a significant percentage.
- Analyzed financial activities of department to share budgetary input with managers.
- Developed and managed the volunteer budget, optimizing resource allocation for volunteer-related activities.
- Maintained accurate and up-to-date volunteer records, including contact information, availability, and areas of interest.
- Designed and executed volunteer appreciation events and recognition programs to boost morale and retention.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Computed balances, totals or commissions to support accounting team.
- Conducted periodic reviews of existing programs to identify areas of improvement.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Qualified individuals and groups for volunteer service and determined volunteer service placement.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Resolved any conflicts that arose between staff members or between staff members and volunteers.
- Developed and implemented volunteer training programs to enhance volunteer skills and engagement.
- Guided employees in handling difficult or complex problems.
- Created job descriptions for all volunteer roles.
- Oversaw creation and use of volunteer support brochures, fliers and cards.
- Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
- Utilized social media and other digital tools to recruit volunteers and promote volunteer opportunities.
- Facilitated communication between staff members and volunteers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed a database of volunteer information.
Bridge To Rediscovery Program Director
THE FORUM AT LINCOLN HEIGHTS
San Antonio
07.2016 - 02.2023
- Develops and maintains a program which is therapeutic and age appropriate for the residents on the Bridge to Rediscovery Unit (Memory Care) based on Montessori Based Dementia Programming principle
- Provides staff training for the Bridge to Rediscovery Program; Assists in determining appropriate staffing ratios
- Emphasis on the seven dimensions of personal wellness: social, physical, intellectual, emotional, environmental, spiritual, and vocational
- Planning, implementing, and monitoring programs that meet the specific needs of all residents
- Instruct staff in activities and techniques, such as sports, dance, music, art or relaxation techniques, designed to meet their specific physical or psychological needs for each resident
- Observe, analyze, and record residents participation, reactions, and progress during treatment sessions, modifying treatment programs as needed
- Organize a program of both individual and group activities based on the needs of the residents with dementia
- Make sure that multiple activities are occurring for both high and low functioning residents with dementia
- Supervise Resident Care Associates to assure assignment have been completed
- Coach them on how to use proper equipment depending on each residents needs
Care Manager
THE FORUM AT LINCOLN HEIGHTS
San Antonio
04.2013 - 07.2016
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Feed patients or assist patients to eat or drink
- Lift or assist others to lift patients to move them on or off beds, chairs
Education
Recreational Certification -
University of Texas at San Antonio
San Antonio, TX08.2019
Medical office specialist. -
career point
San Antonio, TX12.2008
High school diploma. - in high school
Roosevelt
San Antonio, TX12.2006
Skills
- Microsoft Windows Server
- Patient Care
- Point click care
- Memory care
- Microsoft Office
- Active Listening
- Customer and Personal Service
- Time Management
- Programming Coordination
- Prepare the newsletter
- Excel
- Vital Signs
- Program Development
- Assisted Living
- Sage
- VMWare
- Caregiving
- Computer Networking
- Supervising experience
- Recreational
- Hospice Care
- Typing
- Payroll
- Communication skills
- Customer Service
- Alzheimer's and dementia
- Dementia care
- Montessori
- HCHB
- Office Experience
- Training & Development
- Senior care
- Home Care
- Microsoft Windows
- Activity Director
- Active Directory
- Volunteer recruitment
- Volunteer training
- Policy development
- Community outreach
- Public relations
- Database management
- Budget management
- Event planning
- Educational program development
- Conflict resolution
- Marketing strategy
- Social media engagement
- Quality assurance
- Team leadership
- Cultural sensitivity
- Volunteer retention
- Compassionate leadership
- Grief support
- End-of-life care
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Hospice Volunteer Coordinator
New Century Hospice
11.2023 - Current
Volunteer Coordinator
Heart To Heart Hospice
02.2023 - 11.2023
Bridge To Rediscovery Program Director
THE FORUM AT LINCOLN HEIGHTS
07.2016 - 02.2023
Care Manager
THE FORUM AT LINCOLN HEIGHTS
04.2013 - 07.2016
Recreational Certification -
University of Texas at San Antonio
Medical office specialist. -
career point
High school diploma. - in high school
Roosevelt