Tiffany Jordan
Brandon,MS
Summary
Pursued a challenging role that leverages strong organizational, communication, interpersonal, and analytical skills while fostering continuous learning and professional growth.
Overview
13
13
years of professional experience
Work History
Hospice Volunteer Coordinator
Gentiva Hospice
Jackson, MS
04.2025 - Current
- Trained and mentored new volunteers on hospice policies, procedures, and best practices for patient care.
- Implemented training sessions focused on emotional support techniques for volunteers assisting patients and families.
- Evaluated volunteer performance regularly to identify opportunities for professional development.
- Organized community events about hospice services, increasing volunteer participation.
- Boosted volunteer retention rates through regular communication, recognition events, and opportunities for growth.
- Maintained accurate records of volunteer hours, certifications, and contact information for compliance purposes.
- Created customized care plans, working with hospice staff and families to assess and meet individual needs.
- Supported hiring processes by screening candidates, scheduling interviews, and facilitating onboarding activities.
Director of Activities
Blake at Flowood
Flowood, MS
04.2023 - 04.2025
- Organized and managed programs that enabled residents to maintain important skills and engage in fulfilling activities.
- Developed and implemented engaging activity programs enhancing resident participation and satisfaction./
- Maintained accurate records of volunteer engagements to ensure proper tracking. and recruitment of volunteers.
- Encouraged and assisted residents to participate in life enrichment activity programs that interested them.
- Coordinated scheduling and logistics for resident activities, enhancing community engagement.
- Streamlined communication between departments to improve service delivery and resident satisfaction..
- Develops and implements monthly activities program calendar based on the therapeutic scope of programs.
Office Manager
Mosquito Joe
Ridgeland, MS
04.2022 - 01.2023
- Maintains office services by organizing office operations and procedures.
- Executed cash and banking transactions to ensure accurate financial operations.
- Processed customer payments efficiently and accurately.
- Implemented structured office operations and procedures to support uninterrupted service provision.
- Evaluated and authorized supply requisitions to guarantee prompt access to office materials.
- Executed sales and marketing promotions to enhance brand visibility.
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed scheduling for staff, optimizing resource allocation and availability.
Life Enrichment Director/Volunteer Coordinator
Castlewood's Place
Brandon, MS
01.2019 - 04.2022
- Directed program organization and management to empower residents in skill maintenance and life fulfillment.
- Oversaw record-keeping processes and facilitated recruitment of volunteers to enhance program support.
- Facilitated resident engagement and support in life enrichment activity programs aligned with individual interests.
- Created and managed a monthly activities program calendar to enhance therapeutic engagement.
- Managed inventory levels of equipment to support operational activities, ensuring compliance with budget constraints.
In-School Suspension Teacher/Teacher's Aide
Madison County Schools
Flora, MS
01.2016 - 01.2019
- Supervised students during In-School Suspension to ensure compliance with rules. for students who are assigned to In-School Suspension
- Provide encouragement and feedback to students, monitor tests, computer work and provide instructional assistance as appropriate.
- Provided encouragement and feedback to students, monitored tests and computer work, and provided instructional assistance.
- Collaborated with students and staff during reflection periods to address behavior management and promote positive behavioral changes.
Senior Leasing Consultant
The Links & Greens of Madison County
Canton, MS
03.2013 - 09.2016
- Supervised leasing consultants, ensuring adherence to company standards and best practices.
- Delivered customer satisfaction through attentive service and effective problem resolution.
- Administered leasing contract collections effectively
- Supervision of Leasing Consultants
- Processed corporate invoices efficiently
- Setting up and management of bank drafts
- Answering phones and other general office responsibilities
Education
Registered Behavior Heath Technician And TB Cert -
Online And MS Dept of Health
Ridgeland, MSNationally Certified Dementia Practitioner -
Class Was Done Through The Blake
Flowood, MSCPR/BLS/AED/ First Aid -
Red Cross
Clinton, MS04-2025
Alzheimer’s Volunteer/Support Group Facilitator - undefined
05-2023
MS Activity Director - undefined
11-2021
Certified Nursing Assistant - undefined
04-2013
Material Handler Certification - undefined
07-2003
GED/General Education Diploma - undefined
12-1998
Skills
- Assisted teams in resolving complex challenges efficiently
- Encouraged self-motivation among colleagues to boost productivity
- Supported the management of corporate accounts payable and receivable functions
- Organized volunteer recruitment campaigns to enhance engagement and maintain retention
- Aided in building a network of professional contacts to achieve business goals
- Utilized Microsoft Word for creating professional documents
- Created engaging presentations using PowerPoint
- Examined data trends in Excel to inform strategic decisions
- Improved communication and organizational methods across departments
- Facilitated collections processes to enhance cash flow
- Coordinated administrative tasks to improve operational efficiency
- Intervied,selected candidates, performed all on-boarding, orientation, training, and scheduling for volunteers and Activity Assistants
Timeline
Hospice Volunteer Coordinator
Gentiva Hospice
04.2025 - Current
Director of Activities
Blake at Flowood
04.2023 - 04.2025
Office Manager
Mosquito Joe
04.2022 - 01.2023
Life Enrichment Director/Volunteer Coordinator
Castlewood's Place
01.2019 - 04.2022
In-School Suspension Teacher/Teacher's Aide
Madison County Schools
01.2016 - 01.2019
Senior Leasing Consultant
The Links & Greens of Madison County
03.2013 - 09.2016
Alzheimer’s Volunteer/Support Group Facilitator - undefined
MS Activity Director - undefined
Certified Nursing Assistant - undefined
Material Handler Certification - undefined
GED/General Education Diploma - undefined
Registered Behavior Heath Technician And TB Cert -
Online And MS Dept of Health
Nationally Certified Dementia Practitioner -
Class Was Done Through The Blake
CPR/BLS/AED/ First Aid -
Red Cross