Summary
Overview
Work History
Education
Skills
Timeline
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April Ortiz

Woodhaven,NY

Summary

I am a proactive motivated and diligent service worker with exceptional social and communication skills. Passionate in providing great customer service to patrons and clients. Fast learner willing to take on new responsibilities.

Overview

2
2
years of professional experience

Work History

Barista

Sweet Lil' Sweets
04.2023 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Promoted additional items with beverages, increasing store sales.

Server

SKINOS MEDITERRANEAN GRILL
06.2021 - 07.2023
  • Present menu and help customers select food and beverages
  • Maintain customers tables and provide assistance if needed
  • Provide excellent customer service to patrons
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.

Youth Counselor

GREATER RIDGEWOOD YOUTH COUNSEL
06.2021 - 08.2021
  • Maintain a safe play environment by observing and monitoring children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Maintaining a clean environment and equipment
  • Support children's emotional and social development.
  • Support early childhood enrichment.
  • Organize recreational activities and outings, such as games and field trips.


Education

Bachelor of Science - Business

Brooklyn College of The City University of New York
Brooklyn, NY
05.2027

High School Diploma -

EPIC HIGH SCHOOL NORTH
RICHMOND HILL, NY
06.2023

Skills

  • Food Preparation and Safety
  • Conflict Mediation
  • POS System Operations
  • Smoothie Making
  • Sales Expertise

Timeline

Barista

Sweet Lil' Sweets
04.2023 - 08.2023

Youth Counselor

GREATER RIDGEWOOD YOUTH COUNSEL
06.2021 - 08.2021

Server

SKINOS MEDITERRANEAN GRILL
06.2021 - 07.2023

Bachelor of Science - Business

Brooklyn College of The City University of New York

High School Diploma -

EPIC HIGH SCHOOL NORTH

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April Ortiz