APRIL PATTEE

Delivered comprehensive training on NFPT processes to equip summit employees for effective acquisition execution.

• Facilitated weekly meetings to ensure project accountability and team alignment.
• Facilitated subject matter expert meetings to drive test development initiatives.
• Supported inventory management processes and collaborated with supply vendors to ensure timely deliveries.
• Maintained proctor engagement to streamline the test order process.
• Analyzed existing workflows and made improvements as needed.
• Supported quality assurance processes to maintain product standards. Collaborated with the group to identify and resolve issues. Assisted in testing procedures to ensure compliance with specifications.

• Managed inbound call operations for current affiliates and prospective sales leads.
• Cultivated strategic partnerships with colleges, prisons, and workshop collaborators.
• Assessed candidate qualifications to establish enrollment eligibility.
• Ensured secure processing of candidate personal account information.
• Achieved high accuracy in processing customer orders, contributing to improved customer satisfaction. Enhanced quality assurance by effectively verifying and processing test candidate scores.
• Facilitated timely handling of support tickets to maintain high levels of customer satisfaction.
• Facilitated troubleshooting and conflict resolution with customers to prevent escalations.

• Achieved seamless mailroom operations by optimizing sorting and delivery processes. Improved overall service quality by implementing organized mail handling procedures.
• Oversaw receivables processing and guaranteed timely fulfillment of deliverables.
• Achieved optimal inventory levels to enhance operational efficiency. Facilitated timely vendor deliveries to support project timelines. Maintained accurate stock and supplier records to streamline operations.

• Managed accounts receivables and payables processes efficiently.
• Managed credit card processing systems to ensure seamless transactions.
• Executed processing of sales and invoicing for membership renewals.
• Executed payroll processing utilizing QuickBooks software.
• Administered government and business accounts through INBiz, INTIME, and ESS, ensuring compliance and client satisfaction.
• Oversaw maintenance of employee insurance plans, facilitating access to essential health benefits.
• Conducted routine updates to website content and layout to ensure accuracy and relevance.