April Pitts

Operations Lead Dispatcher
Georgia Aquarium, Atlanta, GA
May 2021 – Present

• Coordinated daily communication between operations staff during large-scale events with 10,000+ attendees
• Monitored and responded to radio calls from security, custodial, and maintenance departments
• Logged incidents and reported critical issues to supervisors in real-time
• Acted as primary liaison between on-site teams and city emergency services
• Train and mentor new dispatchers on communication equipment, emergency protocols, and report documentation
• Conduct regular audits of dispatch logs and communication standards to ensure protocol compliance
• Coordinate closely with security management, EMS, and local authorities during high-volume events or incidents

• Prepare hard copy files for imaging by removing bindings, staples, and paperclips
• Sort and organize documents to match batch processing requirements
• Scan documents into electronic formats using high-speed scanners and software
• Perform quality control checks to ensure clarity, completeness, and proper orientation of images
• Accurately index scanned documents with correct metadata and document types
• Complete all required internal tracking logs and documentation
• Follow standard operating procedures to ensure consistency and compliance
• Maintain cleanliness and organization of workstations and scanning equipment
• Report any issues with equipment, document quality, or production workflow to supervisors

• Answer phones, greet visitors, and direct inquiries to appropriate staff
• Handle incoming and outgoing mail and deliveries
• Maintain physical and digital filing systems
• Schedule appointments and manage calendars for staff or departments
• Order and maintain inventory of office supplies
• Assist with data entry, document preparation, and basic bookkeeping
• Support meetings by preparing materials and setting up conference rooms
• Maintain cleanliness and organization of common office areas
• Perform other administrative tasks as needed to support the team