Summary
Overview
Work History
Skills
Timeline
Generic

April Pitts

Lithonia,GA

Summary

Dynamic Dispatch Lead at Georgia Aquarium with proven expertise in coordinating operations during high-volume events. Skilled in effective communication and problem-solving, I excel at managing multiple requests under pressure. Trained new dispatchers and ensured compliance with protocols, enhancing team efficiency and safety during critical incidents.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

10
10
years of professional experience

Work History

Dispatch Supervisor

Georgia Aquarium
08.2021 - Current
Experience

Operations Lead Dispatcher
Georgia Aquarium, Atlanta, GA
May 2021 – Present

  • Coordinated daily communication between operations staff during large-scale events with 10,000+ attendees
  • Monitored and responded to radio calls from security, custodial, and maintenance departments
  • Logged incidents and reported critical issues to supervisors in real-time
  • Acted as primary liaison between on-site teams and city emergency services
  • Train and mentor new dispatchers on communication equipment, emergency protocols, and report documentation
  • Conduct regular audits of dispatch logs and communication standards to ensure protocol compliance
  • Coordinate closely with security management, EMS, and local authorities during high-volume events or incidents


Imaging Specialist

Iron Mountain
02.2018 - 07.2021
  • Prepare hard copy files for imaging by removing bindings, staples, and paperclips
  • Sort and organize documents to match batch processing requirements
  • Scan documents into electronic formats using high-speed scanners and software
  • Perform quality control checks to ensure clarity, completeness, and proper orientation of images
  • Accurately index scanned documents with correct metadata and document types
  • Complete all required internal tracking logs and documentation
  • Follow standard operating procedures to ensure consistency and compliance
  • Maintain cleanliness and organization of workstations and scanning equipment
  • Report any issues with equipment, document quality, or production workflow to supervisors

Office Assistant

King Automotive
09.2015 - 02.2018
  • Answer phones, greet visitors, and direct inquiries to appropriate staff
  • Handle incoming and outgoing mail and deliveries
  • Maintain physical and digital filing systems
  • Schedule appointments and manage calendars for staff or departments
  • Order and maintain inventory of office supplies
  • Assist with data entry, document preparation, and basic bookkeeping
  • Support meetings by preparing materials and setting up conference rooms
  • Maintain cleanliness and organization of common office areas
  • Perform other administrative tasks as needed to support the team

Skills

    Communication Skills
  • Clear and professional verbal communication (radio, phone, in-person)
  • Active listening and information gathering
  • Ability to relay information accurately and quickly
  • Managing multiple calls or requests at once
  • Prioritizing tasks under pressure
  • Efficient scheduling and dispatching of personnel or vehicles
  • Problem-Solving & Decision-Making
  • Making quick, sound decisions in emergency or high-pressure situations
  • Coordinating resources effectively
  • Navigating delays, rerouting, or scheduling conflicts
  • Attention to Detail
  • Logging calls, times, and actions accurately
  • Tracking unit availability and location in real time
  • Maintaining documentation for reporting or compliance

Timeline

Dispatch Supervisor

Georgia Aquarium
08.2021 - Current

Imaging Specialist

Iron Mountain
02.2018 - 07.2021

Office Assistant

King Automotive
09.2015 - 02.2018
April Pitts