Isaac Causey
Kingston,GA
Summary
Customer-centric Operations Leader with over 15 years of experience driving service excellence and team performance in high-stakes environments. Military-trained expert in managing complex client relations, resolving conflicts, and optimizing processes to improve the user experience. Proven ability to lead cross-functional teams, and manage large-scale budgets, while ensuring seamless service delivery and strict regulatory compliance.
Overview
19
19
years of professional experience
Work History
Procurement Specialist
Tampa Housing Authority
Tampa, FL
10.2021 - 05.2022
- Partnered with leadership to analyze procurement data and produce reports supporting strategic and compliant decision-making.
- Managed bid specifications and vendor communications, ensuring clarity, regulatory compliance, and efficient service delivery.
- Expanded MBE and Section 3 participation, achieving 26.77% engagement and awarding 21 contracts totaling $2.49M.
Unit Program Coordinator
Department of Defense - Civil Service
Vandenberg, CA
05.2019 - 01.2020
- Updated and enforced Air Force HR protocols, achieving full regulatory compliance and reducing procedural errors by 30%.
- Led customer service and HR program operations, supporting 220 Active Duty personnel and achieving a 95% satisfaction rate.
- Managed an $800K annual budget and high-volume administrative workflows, improving on-time task completion by 10% while reducing documentation errors.
Services Support Representative
Tech Data Corp
Clearwater, FL
03.2015 - 01.2016
- Served as primary liaison between warehouse operations and commercial clients, maintaining seamless order flow and 90%+ customer satisfaction.
- Improved transaction review processes, reducing order errors by 15% and strengthening service reliability.
- Supported over $1M in monthly sales through efficient order processing and cross-department collaboration.
Customer Service & Personnel Operations Supervisor
United States Air Force
Lompoc, California
12.2002 - 09.2014
- Led and supervised customer service and HR teams across multiple installations, supporting thousands of service members through personnel actions, promotions, relocations, and benefits administration.
- Managed high-volume personnel programs and databases, improving processing times by up to 40% while ensuring full regulatory compliance and data accuracy.
- Recognized with multiple awards for service excellence and leadership, including Professional HR Team Award and Noncommissioned Officer of the Year.
Education
Bachelor of Arts - Humanities
University of Tampa
Tampa, FL01.2017
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Montgomery, AL01.2014
Skills
- Customer satisfaction strategies
- Stakeholder relationship management
- Efficiency improvement
- Dispute resolution
- Leadership in operations
- Data-driven insights
- Financial management
- Interdepartmental liaison
- Compliance adherence
Awards
- Professional HR Team Award, 2010
- 30th FSS Noncommissioned Officer of the Year, 2012
Timeline
Procurement Specialist
Tampa Housing Authority
10.2021 - 05.2022
Unit Program Coordinator
Department of Defense - Civil Service
05.2019 - 01.2020
Services Support Representative
Tech Data Corp
03.2015 - 01.2016
Customer Service & Personnel Operations Supervisor
United States Air Force
12.2002 - 09.2014
Bachelor of Arts - Humanities
University of Tampa
Associate of Applied Science - Human Resources Management
Community College of The Air Force