Traci Turner
La Grange,MO
Summary
Account specialist with a results-driven approach, emphasizing client satisfaction and effective problem-solving. Demonstrated success in strengthening client relationships and efficiently resolving inquiries to ensure seamless customer experiences.
Overview
17
17
years of professional experience
Work History
Account Specialist
Archer Daniels Midland Company
Quincy, IL
10.2021 - Current
- Cultivated strong client relationships to accurately assess and meet their needs.
- Managed customer accounts to ensure satisfaction and resolve inquiries quickly.
- Partnered with sales teams to enhance client relationship building initiatives.
- Maintained accurate account records using company-specific software systems.
- Assisted in training new staff on account management procedures and tools.
Dealer Coordonator
Biozyme
Saint Joseph, Missouri
01.2019 - 09.2021
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Assisted customers in selecting products aligned with needs and preferences.
- Trained new team members on company policies and customer service standards, ensuring consistent service quality.
- Collaborated with team members to maintain clean, organized store environment.
- Attended staff meetings to discuss management goals and strategies.
- Participated in promotional events, increasing brand visibility within community.
Personal Lines Agent Support
American Family Insurance
Saint Joseph, Missouri
02.2009 - 12.2018
- Delivered customer service that improved client satisfaction and retention rates.
- Processed policy applications and renewals efficiently and accurately.
- Assisted clients in selecting suitable insurance coverage options.
- Clarified policy details, terms, and conditions to ensure client understanding.
- Collaborated with underwriters to assess risk and determine policy premiums.
- Informed clients about available discounts and coverage enhancements to maximize their benefits.
- Responded promptly to customer inquiries via email or phone calls.
- Provided guidance to customers on their insurance coverage options and risks associated with each option.
Education
Cosmotology -
Vatterott College
Saint Joseph, MO06-1996
High School Diploma -
Nodaway-Holt RVII High School
Graham, MO05-1995
Skills
- Account management and client relations
- Customer service and engagement
- CRM software proficiency
- Data analysis and reporting
- Policy processing and compliance
- Problem solving and decision making
- Time management and prioritization
- Payment processing and account updates
- Customer satisfaction strategies
Timeline
Account Specialist
Archer Daniels Midland Company
10.2021 - Current
Dealer Coordonator
Biozyme
01.2019 - 09.2021
Personal Lines Agent Support
American Family Insurance
02.2009 - 12.2018
Cosmotology -
Vatterott College
High School Diploma -
Nodaway-Holt RVII High School