April Poitier
Wimauma,FL
Summary
Goal oriented and dependable candidate looking for a career change. Hardworking and passionate as well as organized and detail-oriented to make sure tasks are completed correctly and in a timely manner. Works well with a team and great at following directions.
Overview
4
4
years of professional experience
Work History
Treat Team Member
Rita's Italian Ice & Custard
10.2022 - 08.2023
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Notified supervisor and peers of low product inventory and customer complaints.
- Collaborated with management to develop marketing and promotional activities.
- Kept tidy and organized area to comply with cleanliness standards.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Front Desk Associate
Dave And Busters
02.2021 - 10.2022
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered guest questions and referred to local points of interest.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Drive Thru Attendant
Steak N Shake
10.2021 - 02.2022
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Fitting Room Attendant
JCPenney
07.2019 - 11.2019
- Repackaged and tagged returned items for sales floor.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Cleaned and maintained fitting rooms regularly.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Offered help to customers and brought alternative sizes.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
- Maintained high customer readiness standards by delivering clean, neat and easy-to-shop store environment.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL12.2025
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL07.2023
Skills
- Active Listening and Communication
- Workstation Organization
- Handling Complaints
- Customer Service
- Dependable and Cooperative
- Building Effective Relationships
- Greeting Customers
- Teamwork and Collaboration
- Written and Oral Communications
- Directing Calls
Timeline
Treat Team Member
Rita's Italian Ice & Custard
10.2022 - 08.2023
Drive Thru Attendant
Steak N Shake
10.2021 - 02.2022
Front Desk Associate
Dave And Busters
02.2021 - 10.2022
Fitting Room Attendant
JCPenney
07.2019 - 11.2019
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Psychology
Hillsborough Community College
Similar Profiles
Andzelika MalskaAndzelika Malska
Assistant Manager at Rita's Italian Ice & Frozen CustardAssistant Manager at Rita's Italian Ice & Frozen Custard
Ty DeckardTy Deckard
Server Cashier at Rita's Italian Ice & Frozen CustardServer Cashier at Rita's Italian Ice & Frozen Custard
Ana JoranAna Joran
Manager at Rita's Italian Ice and CustardManager at Rita's Italian Ice and Custard