April Porter

Transitions Team Lead MSA

• Completes 20 daily scanning (indexing)assignments
• completes daily Consult/ECR assignments and maintain the standards of up to 30 ECR’s per day; up to 15 Consults per day, up to 25 records request per day.
• Supports the development training of MSAs/PSAs to enhance team performance and improve service quality.

• Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
• Received, sorted, and distributed incoming mail.
• Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
• Produced and mailed invoices, payment reminders, and financial notices.
• Expedited payment collection process through timely follow-ups on outstanding invoices with clients.
• Ensured compliance with company policies and industry regulations while processing client billings, minimizing legal risks and potential fines.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Used data entry skills to accurately document and input statements.

• Kept students on-task with initiative-taking, behavior modification and positive reinforcement strategies
• Provided instruction for students in core subject areas
• Kept accurate and current attendance records and assignment sheets to maintain file compliance
• Maintained day-to-day classroom management and discipline to promote learning initiatives
• Adapted lesson plans and student activities to meet needs of students with special learning needs

• Kept students on-task with initiative-taking, behavior modification and positive reinforcement strategies
• Kept accurate and current attendance records and assignment sheets to maintain file compliance
• Provided instruction for students in core subject areas
• Maintained day-to-day classroom management and discipline to promote learning initiatives
• Monitored student progress and provided feedback to students, parents, and school administrators
• Developed and implemented engaging lesson plans to accommodate varied student learning styles
• Incorporated technology into learning to enhance student engagement and learning

• Administrative, Business financials, Personnel recruiting, allocation of duties, governing all clinical operations and components to ensure practice met its objectives
• Managed ten employees
• Trained new employees in office procedures, job descriptions and job expectations
• Updated reports, managed accounts, and generated reports for company database
• Maintained computer and physical filing systems
• Reported to senior management on organizational performance and progress toward goals
• Developed and maintained successful relationships with vendors, suppliers, and contractors
• Delivered performance reviews

• Greeting patients, obtaining vitals, phlebotomy, injections, maintaining medical documents
• Investigated and managed complaints about patient care, ensuring that quality of care is consistent with office policy and accepted practices
• Communication skills, Customer service, Time management