Chantell Wilson
Renton
Summary
Will add later
Overview
39
39
years of professional experience
Work History
LEAD MEDICAL SUPPORT ASSISTANT
Department of Veteran Affairs
Seattle
03.2021 - Current
- Oversee/assign work assignments to assure proper staffing coverage.
- Evaluate training records, conduct appointment audits to determine training needs of MSAs.
- Ensure policies and principals are carried out for effective management practice.
- Monitor status and progress of work and make day-to-day adjustments.
- Manage daily work flow.
- Work with providers and chief section heads on clinic management.
- Supported HSM department service line by coordinating resources and addressing operational needs.
- Analyze various administrative reports for clinic utilization.
- Managed administrative reports to maintain up-to-date clinical data for informed decision-making.
- Research return to clinic and consult management data.
- Analyze fee per physician performance.
- Resolved patient inquiries/disputes.
- Identify and solve patient inquiries and complaints.
- Mediates conflicts between employees.
- Ensure patient care is held to the highest standards.
- Assisted various departments with complex procedures, ensuring smooth clinical flow and efficient operations.
- Monitored scheduling to ensure appointments were accurate and timely.
- Trained employees on national policies and procedures.
- Provide guidance and keep employees up-to-date with changes or additions to policies and procedures.
- Research multiple patient data systems and performs scheduling functions including appointment scheduling, insurance capture, rescheduling, cancellations, overbooking, no shows and future appointments.
- Participates in clinical process improvement and department schedule training.
- Created/update clinic scheduling training manual.
- Interpret and communicate requirements of VHA scheduling directives and policies.
- Adjust clinic grids
- Interpret and communicate requirements of VHA scheduling directives and policies.
ADVANCED MEDICAL SUPPORT ASSISTANT
Department of Veteran Affairs
Seattle
10.2019 - 02.2021
- Manage/Review appointment scheduling for multiple doctors.
- Communicate with doctors/attend weekly meetings to ensure quality patient care.
- Maintained accuracy of PTCSCH list by regularly reviewing entries.
- Scheduled appointments for new and established patients to ensure timely care.
- Check in and out patients efficiently at the front desk.
- Communicate with patients in-person, via phone, MHV or through effective writing.
- Verified patient insurance details for accuracy and eligibility.
- Advise physicians/nurses regarding policies and procedures relating to national guidelines pertaining to scheduling.
- Manage PTCSCH list for accuracy.
- Evaluate patient information and clinic schedules for efficacy.
- Organized doctor and nurse notes for efficient access and review.
- Prioritize workload independently to meet deadlines.
- Expanded understanding of medical terminology through ongoing education.
- Manage medical information regarding HIPAA requirement.
- Advance knowledge of medical terminology.
- Collected and compiled data reports to support operational decision-making.
STUDENT TRAINEE
National Nuclear Security Administration
Las Vegas
06.2017 - 09.2017
- Manage/participated in Self-Assessment Readiness Project interviews.
- Researched/conducted assessment for barricade security protection.
- Researched and assessed barricade security protection measures to enhance safety protocols.
- Analyzed/updated Laboratory Table FY2018.
- Organized and managed OPM Focus Workforce Analysis to support strategic workforce planning.
- Managed/delegation/Appointments/Assignments files.
- Managed MOA/MOU/COR/IA files.
- Developed NNSA/MSTS Transitional folders.
- Coordinated logistics for transitional meeting, ensuring all participants were informed.
- Created Post-Award Orientation agenda to streamline onboarding processes for new hires.
- Redesigned Workforce Task Assignment forms.
- Prepared Employee PD designation forms.
- Prepared Employee drug testing forms.
- Participated/assisted with OAA reviews.
- Assisted administration team with record management file plan.
- Completed ATV training class to obtain certification for safe operation.
- Led tours of Nevada Field Office, providing visitors with insights and information.
SR BILLING SPECIALIST/CERTIFIED PROFESSIONAL CODER
Comprehensive Cancer Centers of NV
Las Vegas
10.2000 - 01.2014
- Certified Professional Coder certification
- Led a team of coding professionals
- Trained co-workers and new employees on billing and coding procedures.
- Medical Coding/billing
- Contributed to development of coding procedures to enhance accuracy.
- Developed rules for diagnosis code application to improve coding consistency.
- Abstracted/interpreted codes from surgical transcriptions.
- Applied several methods for Claims Processing.
- Accounts Receivable
- Performed surgical coding and billing tasks
- Managed radiation coding and billing processes
- Executed comprehensive medical coding and billing
- Applied ICD-9, HCPCS, and CPT coding standards
- Utilized anatomy terminology in coding processes
- Incorporated physiology terminology in coding
- Applied medical terminology in coding tasks
- Team Leader
- Utilized Word, Excel, and Outlook for documentation
- Entered data into electronic health records
- Word Processing, Excel, Spreadsheet, Outlook
- Managed accounts receivable processes
- Ten-key by touch
- Typing speed 55 wpm
- Operated ten-key calculator efficiently
- Achieved typing speed of 55 words per minute
- Assisted with patient inquiries.
- Addressed and resolved patient complaints effectively
- Maintained knowledge of government insurance policies
- Applied knowledge of private payer insurance policies
- Medical Terminology
- Maintained operations by following policies and procedures.
MEDICAL ASSISTANT
Comprehensive Cancer Centers of NV
Las Vegas
08.1999 - 09.2000
- Patient Vitals
- Injections
- Patient Intake
- Phlebotomy
- Supported physicians during procedures, ensuring patient comfort and safety.
- Collaborated with nurses on procedures, facilitating efficient patient care.
- Patient exam preparation
- Performed EKG tests to monitor heart activity
- Record management/chart prepping
- Clarified treatment plans and procedures to patients, enhancing their understanding and compliance.
- Maintained patient records/information
- Updated patient records.
- Handled incoming calls to assist patients with inquiries
FRONT OFFICE RECEPTIONIST
Texas Children Hospital
Dallas
08.1998 - 07.1999
- Welcomed patients, ensuring a positive first impression.
- Patient check in/out
- Responded to patient inquiries, providing accurate information to enhance satisfaction.
- Customer service
- Welcomed patients upon arrival at the clinic.
- PBX operator
- Managed medical records/information
- Operated PBX system to manage incoming and outgoing calls.
- Provided assistance to patients with inquiries and needs.
- Cashier
- Managed reception area, creating an organized and welcoming environment.
- Responded to patient inquiries with accurate information.
CASHIER
Excalibur Hotel and Casino
Las Vegas
06.1990 - 05.1994
- Assisted supervisor with daily tasks.
- Recognized for exceptional performance and dedication.
- Led team in achieving project goals.
- Processed customer transactions efficiently.
- Completed daily cash deposits accurately.
- Inventory reviews
- Assisted vendors with inventory check to ensure accuracy and availability of stock.
- Maintained merchandise inventory to support optimal stock levels and organization.
- Managed/ordered supplies.
- Managed cash transactions at register.
- Processed cash deposits for store operations.
- Employee of the Month
- Supervisor's Assistant
- Reported data to supervisor for informed decision-making and operational oversight.
FOOD SERVER/CASHIER
Gold Coast Hotel
Las Vegas
11.1988 - 05.1990
- Processed transactions at the cash register accurately.
- Oversaw daily operations of food cart, ensuring timely service and customer satisfaction.
- Served food and beverages to customers at tables.
- Welcomed customers upon arrival at the restaurant.
- Oversaw food cart operations, ensuring efficiency and customer satisfaction.
- Handled food cart operations, providing timely service to customers.
- Prepared ingredients and meals according to recipes.
- Provided assistance to customers with inquiries, enhancing their dining experience.
SALES ASSOCIATE/PBX OPERATOR
Dillard's Department Store
Las Vegas
10.1987 - 10.1988
- Operated PBX system to manage incoming calls
- Delivered customer service support to enhance satisfaction
- Executed customer transactions efficiently to ensure accuracy
- Oversaw cash handling procedures to maintain financial integrity
- Managed cash handling procedures
Skills
- Medical terminology
- Clinical documentation
- HIPAA compliance
- Patient care coordination
- Health data management
- Insurance verification
- Appointment scheduling
- Scheduling management
- Medical office administration
- Process improvement
- Staff training
- Staff development
- Time management
- Operational leadership
- Effective communication
- Conflict resolution
- Team leadership
- Customer service
- Critical thinking
- Analytical decision-making
- Complex problem-solving
- Compliance monitoring
- Reliable team player
- Medical office administration
- Reliable team player
Timeline
LEAD MEDICAL SUPPORT ASSISTANT
Department of Veteran Affairs
03.2021 - Current
ADVANCED MEDICAL SUPPORT ASSISTANT
Department of Veteran Affairs
10.2019 - 02.2021
STUDENT TRAINEE
National Nuclear Security Administration
06.2017 - 09.2017
SR BILLING SPECIALIST/CERTIFIED PROFESSIONAL CODER
Comprehensive Cancer Centers of NV
10.2000 - 01.2014
MEDICAL ASSISTANT
Comprehensive Cancer Centers of NV
08.1999 - 09.2000
FRONT OFFICE RECEPTIONIST
Texas Children Hospital
08.1998 - 07.1999
CASHIER
Excalibur Hotel and Casino
06.1990 - 05.1994
FOOD SERVER/CASHIER
Gold Coast Hotel
11.1988 - 05.1990
SALES ASSOCIATE/PBX OPERATOR
Dillard's Department Store
10.1987 - 10.1988