April Potter
Reno,NV
Summary
Hardworking and passionate candidate with strong interpersonal skills and seasoned collaborative attitude. Skilled in working under pressure and adapting to new situations with focus on safety and efficiency. Proficient in developing and overseeing projects and appreciative of challenges that hone the ability to think creatively and critically.
Overview
6
6
years of professional experience
Work History
Consulting Project Manager For Case Resolution
Washington Care Connection (Formerly DSHS)
Remote
06.2023 - Current
- Conducted thorough risk assessments to identify potential obstacles and develop mitigation strategies.
- Presented findings to legal partners in a clear and compelling manner, influencing key decisions.
- Facilitated communication between internal teams and external partners to ensure seamless collaboration.
- Coached case managers in Lewis, Mason and Thurston Counties, enhancing their skills and knowledge.
Case Manager
Washington State Department of Social and Human Services
Lewis, Mason, Thurston County
04.2020 - 05.2022
- Coordinated with large care teams including medical providers, clinicians and insurances to develop personalized care plans for client
- Was familiar with and educated clients and care team members about various community resources and care approaches to reduce burden on hospital and client resources
- Liased with certified caregivers and CNAs to authorize educational programs and individualized monthly work hours to provide quality care to clients with disabilities
- Performed routine care assessments to identify clients needs for assistance and provided guided care authorizations
- Produce retention strategies for caregivers and coordinate with communications team to develop community outreach campaigns
- Contact: Skyler Robertson
Training Lead and Co Coordinator
Seiu Benefits Organization ( DSHS Partner)
Seattle
03.2019 - 04.2022
- Organized informative seminars featuring guest speakers from relevant industries, enhancing employees'' knowledge base beyond internal expertise.
- Increased retention rates by developing customized career development plans tailored to individual goals and aspirations within the company framework.
- Facilitated effective communication between departments through collaborative workshops, enhancing organizational productivity.
- Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.
Trainer/Mentor
Seiu Benefits Organization in connection with DSHS
Seattle
11.2018 - 03.2019
- Offers Training to Home Health Providers employed by Washington DSHS
- Conducted orientation sessions and certification training for new hires as well as organized continued education for career advancement of Home Health Providers
- Communicated all learning and performance objectives, schedules training and student assessments to upper management
- Lead daily, weekly and monthly coaching, counseling and feedback sessions for caregivers
- Evaluated success of training programs and recommended improvements to training teams to diversify instruction, strengthen learning opportunities and enhance program effectiveness
Education
Bachelors Of Science -
University Of Texas
Skills
- Team Collaboration
- Social Perceptiveness
- Resource Utilization
- Complex Problem Solving
- Organizational Policy
- Campaign Development
- Multi Project Management
- Active Listening
- Critical Thinking
- Dependable and Responsible
- Effective Communication
- Detail Oriented
- Friendly
Timeline
Consulting Project Manager For Case Resolution
Washington Care Connection (Formerly DSHS)
06.2023 - Current
Case Manager
Washington State Department of Social and Human Services
04.2020 - 05.2022
Training Lead and Co Coordinator
Seiu Benefits Organization ( DSHS Partner)
03.2019 - 04.2022
Trainer/Mentor
Seiu Benefits Organization in connection with DSHS
11.2018 - 03.2019
Bachelors Of Science -
University Of Texas