APRIL PRENDERGAST
MELBOURNE,UNITED STATES
Summary
Led teams in enhancing service quality and operational efficiency through targeted training and mentorship. Championed customer service excellence by cultivating a collaborative and high-performing team culture. Committed to ongoing professional development to drive team effectiveness in dynamic environments.
Overview
3
3
years of professional experience
Work History
Kennel Technician
Pet Wagon
Melbourne, FL
07.2025 - Current
- Administered daily feeding and medication schedules for animals under care.
- Maintained cleanliness of kennel facilities to ensure safe environments.
- Monitored animal behavior, reporting any health issues to veterinarians promptly.
- Assisted in the socialization and training of dogs through structured activities.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Dog Bather
Hands to paw
Beverly Hills, Florida, United States
02.2025 - 03.2025
- Bathed dogs using specialized grooming tools and shampoos.
- Ensured safe handling of animals during bathing procedures.
- Maintained cleanliness of bathing area and equipment after each session.
- Monitored dogs for health issues or signs of distress during grooming.
- Followed safety protocols to protect both pets and staff during grooming tasks.
Crew Trainer
Culvers
Lecanto, Florida, United States
03.2023 - 02.2025
- Strong work ethic and training new staff
- Fostering a collaborative environment and enhancing team performance
- Committed to continuous learning and development
- Effectively mentoring teammates to improve service quality and operational efficiency
- Trained new crew members on food safety and operational procedures.
- Supported management in scheduling staff shifts and coordinating duties.
- Conducted training sessions on customer service skills for staff development.
Education
High School Deplomia -
Brevard County Adult Education
Skills
Facilitated team leadership initiatives to drive project success and achieve organizational goals
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery
Applied analytical skills to troubleshoot issues and enhance workflow efficiency
Developed and implemented training programs aimed at improving employee performance and productivity
Oversaw mentorship programs to cultivate talent and enhance team capabilities Championed initiatives that promoted knowledge transfer and professional growth Coordinated training sessions to align team skills with organizational goals
Fostered teamwork and communication among departments to drive efficiency
Timeline
Kennel Technician
Pet Wagon
07.2025 - Current
Dog Bather
Hands to paw
02.2025 - 03.2025
Crew Trainer
Culvers
03.2023 - 02.2025
High School Deplomia -
Brevard County Adult Education