April Quiggle
H-E-B
Killeen
1
Certification
13
years of professional experience
Dynamic Operations Manager with a proven track record, excelling in team leadership and problem-solving. Successfully empowered staff, enhancing accountability and performance. Expert in operations management and employee relations, driving operational excellence through strategic planning and implementation. Recognized for improving training programs and reducing turnover rates.
Work History
Shelf Edge Manager
1 Year 5 Months- Monitored sales trends and adjusted merchandising plans to improve department presentation and customer flow.
- Led team coaching, performance feedback, and onboarding to strengthen accountability and productivity.
- Scheduled labor coverage and prioritized tasks to align staffing with operational demand.
- Partnered with cross-functional leaders to implement process improvements and streamline workflow execution.
- Resolved customer concerns quickly while reinforcing service expectations and positive shopping experiences.
Operations Manager
10 Months- Supported opening of new store by coordinating hiring, orientation, and training processes.
- Supervised operations staff to ensure compliance with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Led hiring, onboarding, and training of new hires to meet business needs.
Senior Associate Manager
9 Months- Served as acting general manager during GM's leave to ensure operational continuity.
- Provided support to neighboring stores by serving as acting general manager to address staffing shortages.
- Participated in weekly calls with District Manager to review business operations and P&l.
- Reviewed and approved all weekly food and supply orders and weekly schedule of hourly staff.
- Reviewed and approved of all weekly food and supply orders and weekly schedule of hourly staff.
- Participated in and assisted in weekly manager meetings to review sales, review controllables, and set weekly and monthly goals.
- Mentored associate managers and shift leaders from neighboring stores, fostering their professional development.
- Conducted monthly meetings with trainers and trainees to control turnover.
Associate Manager
3 Years 1 Month- Wrote weekly schedule for more than 90+ employees, ensuring a schedule written under 16% for labor costs.
- Created weekly schedule for over 90 employees, maintaining labor costs below 16%.
- Coached and mentored diverse staff.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coordinated and oversaw assignments to improve operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Employee Training Coordinator
2 Years 1 Month- Facilitated orientation and onboarding for all newly hired staff to ensure smooth integration and understanding of company culture.
- Conducted orientation and onboarding for all newly hired staff.
- Conducted weekly sit downs with new hires to track progress and troubleshoot any issues.
- Evaluated established training programs, employee performance across areas and organizational goals to identify knowledge and skill gaps.
- Partnered with GM and management team to develop strategies aimed at reducing turnover and improving employee retention.
- Collaborated with GM and management team to control turnover and retention.
- Coached staff during peak periods of shifts to ensure protocol was being followed.
- Assessed training programs and employee performance against organizational goals to identify and address knowledge and skill gaps.
Server/Shift Leader
5 Years- Built strong relationships with regular customers, enhancing their overall dining experience.
- Fostered teamwork by communicating regularly and recognizing outstanding performances, contributing to a positive work environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed table service and dining room tasks during staffing shortages.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Education
- Counseling Psychology
Skills
Problem-solving
Team leadership
Operations management
Certification
- Manager Food Handlers Certificate
- TABC
Timeline
Shelf Edge Manager
H-E-B
06.2025 - CurrentRead More
Operations Manager
Star Concessions
07.2024 - 05.2025Read More
Senior Associate Manager
Cracker Barrel Old Country Store
10.2023 - 07.2024Read More
Associate Manager
Cracker Barrel Old Country Store
09.2020 - 10.2023Read More
Employee Training Coordinator
Cracker Barrel Old Country Store
09.2018 - 10.2020Read More
Server/Shift Leader
Cracker Barrel Old Country Store
09.2013 - 09.2018Read More
McLennan Community College
from Counseling Psychology
Read More