Sheila Lenting
HEB Grocery Store
Brazoria,TX
2027
years of professional experience
Dynamic Shelf Edge Manager at HEB Grocery Store with a proven track record in team leadership and strategic planning. Enhanced operational efficiency through effective budget control and staff training, achieving departmental goals. Recognized for exceptional problem-solving abilities and fostering a collaborative work environment, driving continuous improvement and employee engagement.
Work History
Shelf Edge Manager
- Directed daily store operations to maintain smooth service and consistent customer experience.
- Supervised team performance, coached partners, and reinforced service and safety standards.
- Coordinated scheduling, labor allocation, and task priorities to support department productivity.
- Monitored inventory levels, ordering accuracy, and stock rotation to reduce shortages.
- Implemented merchandising and cleanliness expectations to support sales and presentation goals.
- Tracked compliance with food safety, loss prevention, and operational procedures.
- Collaborated with leadership to improve workflow, staffing, and department efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Lead Cash Controller
- Verified cash office balances and corrected discrepancies in register totals.
- Processed daily cash counts, safe drops, and deposit preparations with accuracy.
- Reconciled point-of-sale transactions against receipts and transaction reports.
- Monitored cashier shortages, overages, and variance trends for resolution.
- Prepared bank deposits and supporting documentation for leadership review.
- Audited change funds and maintained organized cash office records.
- Coordinated with store teams to resolve tender issues and transaction errors.
- Supported budgeting efforts by providing accurate reports of daily cash inflows and outflows.
- Demonstrated strong problem-solving skills when faced with any discrepancies or irregularities during routine tasks or audits, promptly identifying solutions to rectify issues efficiently.
- Displayed strong attention to detail in all aspects of cash control operations, minimizing errors and ensuring accurate reporting.
- Maintained a secure working environment by enforcing strict adherence to security protocols for handling and storing cash.
- Trained new employees on proper cash handling procedures, boosting overall team performance and reducing errors.
Assistant Customer Service Manager
- Supervised front-end customer service workflows to support prompt, accurate guest assistance.
- Trained cashiers and courtesy clerks on service standards, register procedures, and issue resolution.
- Monitored service desk operations, handling returns, exchanges, and customer concerns with professionalism.
- Coordinated daily staffing coverage to maintain efficient checkout and customer support operations.
- Resolved escalated complaints by applying store policies and delivering timely solutions.
- Supported scheduling, break coverage, and task prioritization across customer service team.
- Reinforced H-E-B service expectations through coaching, feedback, and consistent floor support.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Project management
Project planning
Performance management
Shift scheduling
Policy implementation
Schedule preparation
Performance evaluations
Product management
Budget control
Expectation setting
Clear communication
Coaching and mentoring
Work prioritization
Inventory management
Teamwork and collaboration
Effective communication
Problem resolution
Positive attitude
Adaptability and flexibility
Attention to detail
Multitasking
Problem-solving
Timeline
Shelf Edge Manager
HEB Grocery Store
2016 - CurrentRead More
Lead Cash Controller
HEB Grocery Store
2007 - 2011Read More
Assistant Customer Service Manager
HEB Grocery Store
2006 - 2007Read More
Columbia High School
High School Diploma
Read More