April Ramos
Kent,WA
Summary
Skilled in customer service and conflict resolution, fostering a positive environment while mentoring staff to uphold high standards.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
2
2
years of professional experience
Work History
Manager
Snow Valley Senior Apartments
Snoqualmie, WA
10.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Cashier
Porto's Bakery And Cafe
Northridge, CA
12.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cashier/Grill Cook
El Pollo Loco
Panorama City, CA
12.2022 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Tukwila Youth Source Center
Tukwila, WA01-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Policy implementation
- Conflict resolution
Languages
Spanish
Full Professional
Timeline
Manager
Snow Valley Senior Apartments
10.2024 - Current
Customer Service Cashier
Porto's Bakery And Cafe
12.2023 - 06.2024
Cashier/Grill Cook
El Pollo Loco
12.2022 - 10.2023
GED -
Tukwila Youth Source Center