April Reynoso
Computer Surplus Solutions
Costa Mesa,CA
16
years of professional experience
Self-motivated, dedicated Operations Manager with over 15 years of experience. Successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets.
Work History
Operations Manager
15 Years 7 Months- Oversaw daily operations for technology recycling and resale processes, ensuring compliance and maximizing resource utilization.
- Developed and implemented process improvements for inventory management systems.
- Coordinated logistics for incoming and outgoing shipments of electronic equipment, enhancing delivery timelines and inventory accuracy.
- Collaborated with vendors to streamline supply chain operations and inventory levels.
- Analyzed operational data to identify areas for efficiency enhancements within processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and optimized efficiency of processes and customer service standards, contributing to improved team performance.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Answered high volume of calls and responded to customer inquiries and provided professional phone support.
Education
Associate of Applied Science - Business Administration And Management
Skills
Operational strategy
Project management abilities
Resource coordination
Inventory control
Staff management
Staff training
Team leadership
Customer relationship management
Customer satisfaction
Managing high volumes of inbound and outbound calls
Problem solving
Time management
Effective communication
Employee motivation
Timeline
Operations Manager
Computer Surplus Solutions
01.2011 - 08.2026Read More
Saddleback College
Associate of Applied Science from Business Administration And Management
Read More