April Rich
Albany,OR
Summary
Dynamic professional with extensive experience as a Court Clerk for the City of Albany, excelling in document preparation, following policies and procedures, critical thinking, and excellent customer service. Proven ability to resolve complex issues while maintaining strong organization and customer service. Recognized for enhancing courtroom operations safely and effectively managing sensitive information under pressure.
Overview
28
28
years of professional experience
Work History
Court Clerk
City of Albany
Albany, OR
02.2015 - Current
- Processed legal documents for timely submission to the court system.
- Assisted in scheduling court hearings, ensuring proper notifications were sent.
- Coordinated communication between judges, attorneys, customers, and court personnel effectively.
- Conducted thorough reviews of case files to ensure accuracy and completeness.
- Maintained detailed records of case dispositions and hearing outcomes.
- Coordinated responses to public information requests, ensuring timely delivery of required documents.
- Collaborated with law enforcement agencies to verify case-related information.
- Supported jury selection processes by managing juror information and schedules.
- Ensured compliance with court policies while handling sensitive information.
- Trained new clerks on court procedures and record management systems.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Provided excellent customer service and reassurance during very stressful times for customers
- Ensured safety of the courtroom was ensured maintained during court
- Maintained a calm demeanor practicing de-escalation and active listening techniques
Paralegal
Intuit Inc.
San Diego, CA
11.2002 - 06.2006
- Conducted thorough legal research to support case strategies and litigation efforts.
- Facilitated communication between clients and attorneys to ensure clarity and understanding of case status.
- Developed and maintained organized case files to streamline information retrieval and enhance workflow.
- Prepared various legal documents including contracts, agreements, and briefs for attorney review.
- Reviewed and summarized legal documents to pinpoint relevant information for case development.
- Edited and proofread legal documents to verify accuracy.
- Handled escalated customer complaints that were filed with the state attorney general
- Provided customer service to marketing clients utilizing legal services
Embarkation/Logistics Specialist
United States Marine Corps
Camp Pendleton, CA
10.1997 - 10.2001
- Tracked military equipment and prepared it for deployment
- Prepared load plans for ships and planes carrying cargo and military personnel
- Inspected shipping containers for proper hazardous material markings/stickers
- Provided security for sensitive military equipment
- Help prepare and plan strategic mobilization plans
Education
Associate of Science - Paralegal Studies
Maric College
San Diego, CA11.2004
Skills
- Strong organization
- Data entry
- Following procedures
- Document preparation
- Active listening
- Critical thinking
- Problem resolution
- Customer service
- Complaint handling
- De-escalation techniques
Timeline
Court Clerk
City of Albany
02.2015 - Current
Paralegal
Intuit Inc.
11.2002 - 06.2006
Embarkation/Logistics Specialist
United States Marine Corps
10.1997 - 10.2001
Associate of Science - Paralegal Studies
Maric College