Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

April Rivas

El Paso,TX

Summary

Dynamic team leader with a proven track record at Tropical Smoothie Cafe, excelling in employee training and customer service. Recognized for enhancing team productivity and fostering collaboration. Fluent in Spanish, I prioritize tasks effectively while maintaining a positive attitude, ensuring exceptional service and a welcoming environment for all customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Tommy's Korean Express
El Paso, Texas
01.2025 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Greeted customers upon entering the store with friendly demeanor.
  • Addressed customer needs, responding to specific requests.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Looked for ways to go above and beyond job requirements.
  • Assisted customers with product selection and ordering process.
  • Answered phone calls regarding inquiries about products or services.

Team Leader

Tropical Smoothie Cafe
El Paso, TX
02.2023 - 07.2024
  • Implemented strategic plans to enhance team performance and productivity.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Maintained a positive work environment that promoted collaboration between team members.

Team Member

Sonic DriveIn
El Paso, Texas
04.2022 - 08.2022
  • Maintained positive working relationship with fellow staff and management.
  • Maintained a clean and organized work area throughout shift.
  • Addressed customer needs, responding to specific requests.
  • Trained new team members using approved training materials and information.

Education

BBA - Business Administration

Western Technical College
El Paso, TX
03-2026

Skills

  • Customer service
  • Employee training
  • Flexible schedule
  • Task prioritization
  • Cash handling
  • Hospitality and accommodation
  • Willingness to learn
  • Positive attitude
  • Attention to detail
  • FLUENT IN Spanish

Certification

  • Bookkeeping
  • Quickbooks
  • Payroll

Languages

English
Professional
Spanish
Professional

Timeline

Team Member

Tommy's Korean Express
01.2025 - Current

Team Leader

Tropical Smoothie Cafe
02.2023 - 07.2024

Team Member

Sonic DriveIn
04.2022 - 08.2022

BBA - Business Administration

Western Technical College