APRIL ROBERT

Peoria,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

years of professional experience

Work History

Accounts Payable and Receivable Clerk

Indoor Comfort Supply

Phoenix, AZ

08.2020 - Current

Current caseload ranges from 60-100 customer credit accounts every month.
Facilitated payment of invoices due by contacting clients and sending bill reminders.
Summarized receivables by maintaining invoice accounts, preparing reports and verifying totals.
Performed administrative and clerical tasks by entering data, preparing invoices and filing paperwork.
Used Quickbooks to generate financial statements and reports.
Answer telephone calls and emails to resolve clients billing issues and questions.
Posted customer payments by recording checks, cash and credit card transactions.
Updated receivables by totaling unpaid invoices.
Maintained good working relationships with vendors and resolved disputes.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Matched purchase orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
Monitored accounts to verify compliance with payment terms and schedules.

Senior Fraud Investigator

JPMorgan Chase

Tempe, Arizona

01.2006 - 08.2013

Heavy caseload ranging from 50-100 SAR narratives every month that need to be worked and completed within bank regulations and deadlines.
Time sensitive and needs to be worked in bank time and regulation.
Researches, analyzes, and investigates complex internal frauds resulting in potential and actual losses from suspected criminal activity.
Conducts complex and detailed interviews with employees, customers, non-customers, and all related witnesses to determine facts and obtain statements regarding fraudulent activity.
Documents results of investigations in case management system and meets reporting requirements of both Bank and regulatory agencies.
Falcon and Lexis Nexis tools to help skip trace and locate possible leads or suspects.
Ability to identify when suspicious activity requires suspicious activity report (SAR) filing.
Outlining SAR practices by investigative agencies to gain insights into law enforcement review processes and priorities
Worked with third-party vendors to access and analyze data and systems.
Other duties include reviewing statements, collecting, organizing, document, and preserve evidence.
Other reports that were time sensitive given by manager and due with deadline.

Fraud Investigator

Discover Card

Phoenix, AZ

01.1999 - 03.2005

Conducts investigation and resolution of customer disputes on Visa and MasterCard Credit Card transactions..
Follows rules and regulations with VISA operating rules & chargeback guidelines.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Evaluated customer data to identify and prevent fraudulent activities.
Tracked fraud cases and monitored trends to develop strategies for prevention.
Worked with third-party vendors to access and analyze data and systems.
Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case

Education

General Studies -

Glendale Community College

Glendale, AZ

01.2006 - 2008.05

Skills

Excellent written and verbal communication

undefined

Volunteer

Volunteer work

Lead Teacher for Kindergarten for Sunday class at Christ of the Valley Church.

Setup room and follow guided lessons. Every week we read a bible story, learn memory verses and talk together in a group what we are learning.

Jan 2021-Current

Volunteer at Terramar Elementary School PTSA- helps with school fundraising programs for teacher’s appreciation week and equipment improvements needed for the school. Varies of other jobs needed throughout the school year.

Aug 2019-Current

Timeline