April Roberts
Knoxville,TN
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
Knoxville
11.2021 - Current
- Assisted in daily store operations, ensuring seamless customer experiences and efficient workflows.
- Supported team in achieving sales goals through effective product promotions and merchandising strategies.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Managed inventory levels, reducing discrepancies and optimizing stock availability for customers.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Retail Sales Consultant
AT&T Mobility
Knoxville, TN
03.2021 - 11.2021
- Assisted customers in selecting products that match their needs and preferences.
- Provided product demonstrations to enhance customer understanding and engagement.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Maintained up-to-date knowledge of promotions, plans, and products to address customer inquiries.
- Collaborated with team members to achieve store sales goals and improve customer service standards.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Handled cash transactions accurately while adhering to established security procedures.
Assistant Store Manager
Petsmart
Knoxville, TN
01.2019 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Area Pet Trainer
Petsmart
Knoxville, TN
10.2012 - 01.2019
- Implemented positive reinforcement techniques to enhance obedience and socialization skills.
- Evaluated dog behavior during group classes to ensure safety and effective learning environments.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Collaborated with pet owners to set realistic training goals and track progress consistently.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
- Interviewed, hired and trained all dog trainers for all stores in the district.
- Held monthly calls with trainers to discuss sales goals and assist with giving best practices to close the gap and generate sales.
- Visit underperforming stores to uncover and coach on identified gap.
Education
Associate of Science - Social Work
Pellissippi State Community College
Knoxville, TN05.2006
Skills
- Customer service and engagement
- Team building and leadership
- Staff management
- Mentoring and coaching
- Goals and performance
- Adaptability
- Sales expertise
Accomplishments
- Doubled monthly sales goal for training classes.
- Led the district to one of highest sign up rates for training classes in the company through accountability and guidance to all stores in my district.
- Consistently in the top 3 on ranker when Retail Sales Consultant.
- Create fun and competitive incentives to boost team moral and to assist with driving sales.
Timeline
Assistant Store Manager
AT&T Mobility
11.2021 - Current
Retail Sales Consultant
AT&T Mobility
03.2021 - 11.2021
Assistant Store Manager
Petsmart
01.2019 - 05.2021
Area Pet Trainer
Petsmart
10.2012 - 01.2019
Associate of Science - Social Work
Pellissippi State Community College