April Robinson
Killeen,TX
Summary
Caring intake specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position.
Overview
2
2
years of professional experience
Work History
Phone Intake Representative CSR
CareCentrix
Hartford, Connecticut
07.2024 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Conducted daily audits of accounts receivable to ensure accurate billing practices were followed.
- Monitored inventory levels of essential supplies used during the intake process.
- Assisted in the development of outreach programs to increase awareness and accessibility of services.
- Provided information and referrals to clients for additional resources and support services.
- Compiled and coded patient information or data in appropriate computer system.
- Addressed and resolved client concerns or complaints related to the intake process.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
Customer Service Representative
Mcna Dental Plans
San Antonio, Texas
12.2022 - 06.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
Education
Some College (No Degree) - Medical Billing & Coding
DeVry University
Skills
- Call center experience
- Medical terminology
- Follow-up procedures
- Healthcare industry
- Patient confidentiality
- Follow-up skills
- Health information management
- CPR certified
- Typing speed
Timeline
Phone Intake Representative CSR
CareCentrix
07.2024 - Current
Customer Service Representative
Mcna Dental Plans
12.2022 - 06.2024
Some College (No Degree) - Medical Billing & Coding
DeVry University