Summary
Overview
Work History
Education
Skills
Timeline
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Paula Perkins

Waverly,Ohio

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience

Work History

CSR Intake

Help Me Grow Pike County Board of DD
05.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Bus Driver

Waverly City Schools
02.2000 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.

Classroom Aid

Kemper Connections
09.2009 - 05.2023
  • Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.
  • Facilitated small group instruction for struggling learners under the guidance of lead teachers.
  • Enhanced students'' learning experiences by providing individualized support and assistance during class activities.
  • Reduced teacher workload by grading assignments, quizzes, and tests, providing timely feedback to students.
  • Contributed to improved student performance by implementing targeted interventions and monitoring progress regularly.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Delivered individualized instruction to help students understand lesson concepts.
  • Prepared reports and maintained administrative records.

Education

High School Diploma -

Western Local School District And Pike CTC
Latham, OH
05-1993

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • Professional telephone demeanor
  • Computer proficiency
  • Customer relations
  • Documentation
  • Data entry
  • Administrative support
  • Paperwork processing
  • Appointment scheduling

Timeline

CSR Intake

Help Me Grow Pike County Board of DD
05.2023 - Current

Classroom Aid

Kemper Connections
09.2009 - 05.2023

Bus Driver

Waverly City Schools
02.2000 - Current

High School Diploma -

Western Local School District And Pike CTC

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Paula Perkins