Open To Work
April Rogers
Spring Branch,TX
Summary
Experienced manager with a strong background in warranty processing, inventory control, and customer service. Skilled in resolving issues efficiently and maintaining compliance with industry standards. Committed to enhancing day-to-day operations and supporting team success.
Overview
20
20
years of professional experience
Work Preference
Job Search Status
Open to workWork Type
Contract WorkSalary Range
$60000/yr - $200000/yrWork History
Repair Manager/Warranty Coordinator
Poolie/Fiesta Pool & Spa
San Antonio, TX
04.2024 - 02.2026
- Managed inventory to ensure timely restocking and minimize loss.
- Coordinated service schedules to improve efficiency and support customer needs.
- Assisted customers with service inquiries and repair recommendations.
- Ensured compliance with safety standards during repairs.
- Performed administrative tasks such as creating purchase orders, generating invoices, maintaining records.
- Compiled performance reviews for technicians based upon their individual job responsibilities.
- Coordinated with vendors, customers, and other departments to achieve goals.
- Monitored technicians' work progress to achieve timely repair completions.
- Communicated regularly with clients regarding the status of their repairs and provided feedback as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Processed warranty claims for pool and spa products efficiently.
- Coordinated with vendors to resolve warranty issues effectively.
- Communicated with customers regarding claim status and requirements.
- Coordinated warranty claims between customers and vendors for prompt issue resolution.
- Maintained up-to-date knowledge of current industry trends relating to product warranties.
- Prepared invoices, credit notes, and other documents for processing warranties.
- Provided technical support to internal staff regarding warranty related inquiries from customers.
- Delegated work to staff, setting priorities and goals.
- Resolved customer quickly to enhance satisfaction.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Store Manager
Leslie's Pool Supplies, Service & Repair
San Antonio, Texas
12.2005 - 11.2023
- Managed daily operations of retail store, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on customer service best practices.
- Established customer service standards, monitoring staff compliance to enhance customer satisfaction.
- Assisted customers with product selection and troubleshooting issues.
- Developed staff schedules to optimize team coverage during peak hours.
- Oversaw store merchandising to maintain standards and attract customers.
- Conducted regular assessments of store appearance and cleanliness standards.
- Managed inventory tracking and conducted physical counts to reduce loss and improve accuracy.
- Ensured compliance with safety standards and company policies.
- Resolved customer inquiries and complaints promptly to maintain positive relationships.
- Managed daily banking activities such as deposits and withdrawals.
Education
Associate of Arts - Business Administration
Skills
- Team Leadership
- Conflict Resolution
- Effective Communication
- Compliance Standards
- Vendor Coordination
- Customer relationship management
- Inventory management
- Warranty processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Repair Manager/Warranty Coordinator - Poolie/Fiesta Pool & Spa
04.2024 - 02.2026
Store Manager - Leslie's Pool Supplies, Service & Repair
12.2005 - 11.2023
San Antonio College - Associate of Arts, Business Administration