April Rogowski
Greer,SC
Summary
Analytical Advanced Underwriter gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
13
13
years of professional experience
Work History
Advanced Life Insurance Underwriter
Prudential
08.2021 - Current
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment meeting targeted deadlines effectively.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
Process Management Associate
Prudential Financial
11.2019 - 08.2021
- Created and updated records and files to maintain document compliance.
- Oversaw training and onboarding process for over 25 employees.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Prepared and charted data and metrics for detailed status reports.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Restructured procedures through coordination with compliance director to create and execute projects.
Senior Customer Service Representative
Prudential Financial
03.2011 - 11.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
Education
Bachelor of Arts - English
University of Mount Olive
Mount Olive, NC2009
Skills
- Client Correspondence
- Loss Control
- Time Management
- Liability Determinations
- Critical Thinking
- Customer Interaction
- Insurance Knowledge
- Insurance Underwriting
Timeline
Advanced Life Insurance Underwriter
Prudential
08.2021 - Current
Process Management Associate
Prudential Financial
11.2019 - 08.2021
Senior Customer Service Representative
Prudential Financial
03.2011 - 11.2019
Bachelor of Arts - English
University of Mount Olive