Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Root

BUFFALO

Summary

Dedicated professional with a strong background in customer service and operational efficiency. Experienced in transaction processing, team collaboration, and maintaining a clean store environment. Committed to enhancing customer experiences and streamlining processes.

Overview

4
4
years of professional experience

Work History

Overnight Cashier

Loves Travel Stop
Buffalo, WY
12.2025 - Current
  • Processed cash and credit transactions efficiently at point of sale.
  • Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
  • Assisted customers with inquiries, providing prompt and friendly service.
  • Restocked merchandise and maintained organized displays for optimal sales.
  • Monitored fuel pumps, ensuring safe operation and compliance with regulations.
  • Collaborated with team members to streamline checkout procedures for efficiency.
  • Executed nightly cleaning tasks, maintaining store cleanliness and safety standards.
  • Adapted quickly to changing demands during peak hours, enhancing customer flow management.
  • Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
  • Streamlined transaction processes for quicker customer checkouts and reduced wait times.
  • Promoted a welcoming atmosphere for all customers entering the store during late-night hours.
  • Ensured store security by following safety protocols, including locking doors after hours and monitoring surveillance cameras as needed.
  • Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
  • Maintained strict security protocols to protect cash, customers, and store assets.
  • Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
  • Participated in routine employee training sessions to stay current on company policies, procedures, products, services, and promotions offered at the store level.

Shift Manager

Hardee's
Buffalo, WY
05.2025 - 12.2025
  • Supervised staff to ensure efficient daily operations and adherence to company protocols.
  • Trained team members on food safety standards and customer service excellence.
  • Managed inventory levels and conducted regular stock assessments to minimize waste.
  • Coordinated shift schedules to optimize coverage during peak hours and improve service speed.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
  • Monitored kitchen operations to maintain quality control and compliance with health regulations.

Overnight Maintenance Associate

SNL Construction
Buffalo, WY
12.2024 - 06.2025
  • Conducted routine inspections to identify maintenance needs and ensure compliance with safety standards.
  • Performed repairs and upkeep on equipment, contributing to operational efficiency during overnight shifts.
  • Collaborated with team members to address urgent maintenance requests promptly, minimizing downtime.
  • Maintained accurate records of maintenance activities and inventory for reporting purposes.
  • Assisted in training new associates on proper safety protocols and maintenance procedures.
  • Utilized hand tools and power equipment effectively for various repair tasks within facility infrastructure.
  • Communicated with management regarding ongoing maintenance issues and suggested improvement strategies for operations.
  • Implemented preventive maintenance schedules to enhance longevity of equipment and minimize emergency repairs.
  • Enhanced customer safety by promptly addressing and resolving potential hazards.
  • Reduced downtime by quickly identifying and repairing minor issues with equipment and fixtures.
  • Increased productivity by consistently completing assigned tasks within designated timeframes while maintaining quality standards.
  • Streamlined workflow processes by coordinating efforts with other departments during overnight hours.

Overnight Modular Team Associate

Walmart
Sheridan, WY
12.2021 - 05.2024
  • Conducted quality control checks to ensure product accuracy and compliance with company standards.
  • Assisted in maintaining cleanliness and organization of work areas for enhanced productivity.
  • Monitored inventory levels, coordinating with management to address discrepancies promptly.
  • Showcased strong problem-solving abilities when faced with unexpected challenges during modular resets, devising effective solutions to complete tasks on time.
  • Demonstrated adaptability by quickly learning new planograms and implementing them accurately on the sales floor.
  • Identified opportunities for improvement in product placement, resulting in more visually appealing displays that attracted customer attention.
  • Contributed to the successful completion of major remodels, updating store layout according to corporate guidelines.
  • Supported store initiatives by executing seasonal display changes, resulting in increased sales and visual appeal.
  • Collaborated with team members to optimize workflow and improve operational efficiency during overnight shifts.
  • Managed stock replenishment processes, ensuring timely availability of products on sales floor.
  • Provided exceptional customer service by answering questions and assisting with product selection during overnight hours.
  • Assisted in training new team members, providing guidance and support to help them quickly acclimate to the Overnight Modular Team Associate role.
  • Collaborated with team members to complete modular resets within tight deadlines.
  • Streamlined product shelving processes for improved efficiency and time management.

Education

Associate of Science - Psychology

Sheridan College
Sheridan, WY
05-2021

Skills

  • Excellent customer service
  • Patience and empathy
  • Cleaning and sanitization
  • Cleaning

Timeline

Overnight Cashier

Loves Travel Stop
12.2025 - Current

Shift Manager

Hardee's
05.2025 - 12.2025

Overnight Maintenance Associate

SNL Construction
12.2024 - 06.2025

Overnight Modular Team Associate

Walmart
12.2021 - 05.2024

Associate of Science - Psychology

Sheridan College