April Root
BUFFALO
Summary
Dedicated professional with a strong background in customer service and operational efficiency. Experienced in transaction processing, team collaboration, and maintaining a clean store environment. Committed to enhancing customer experiences and streamlining processes.
Overview
4
4
years of professional experience
Work History
Overnight Cashier
Loves Travel Stop
Buffalo, WY
12.2025 - Current
- Processed cash and credit transactions efficiently at point of sale.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with inquiries, providing prompt and friendly service.
- Restocked merchandise and maintained organized displays for optimal sales.
- Monitored fuel pumps, ensuring safe operation and compliance with regulations.
- Collaborated with team members to streamline checkout procedures for efficiency.
- Executed nightly cleaning tasks, maintaining store cleanliness and safety standards.
- Adapted quickly to changing demands during peak hours, enhancing customer flow management.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Streamlined transaction processes for quicker customer checkouts and reduced wait times.
- Promoted a welcoming atmosphere for all customers entering the store during late-night hours.
- Ensured store security by following safety protocols, including locking doors after hours and monitoring surveillance cameras as needed.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Maintained strict security protocols to protect cash, customers, and store assets.
- Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
- Participated in routine employee training sessions to stay current on company policies, procedures, products, services, and promotions offered at the store level.
Shift Manager
Hardee's
Buffalo, WY
05.2025 - 12.2025
- Supervised staff to ensure efficient daily operations and adherence to company protocols.
- Trained team members on food safety standards and customer service excellence.
- Managed inventory levels and conducted regular stock assessments to minimize waste.
- Coordinated shift schedules to optimize coverage during peak hours and improve service speed.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Monitored kitchen operations to maintain quality control and compliance with health regulations.
Overnight Maintenance Associate
SNL Construction
Buffalo, WY
12.2024 - 06.2025
- Conducted routine inspections to identify maintenance needs and ensure compliance with safety standards.
- Performed repairs and upkeep on equipment, contributing to operational efficiency during overnight shifts.
- Collaborated with team members to address urgent maintenance requests promptly, minimizing downtime.
- Maintained accurate records of maintenance activities and inventory for reporting purposes.
- Assisted in training new associates on proper safety protocols and maintenance procedures.
- Utilized hand tools and power equipment effectively for various repair tasks within facility infrastructure.
- Communicated with management regarding ongoing maintenance issues and suggested improvement strategies for operations.
- Implemented preventive maintenance schedules to enhance longevity of equipment and minimize emergency repairs.
- Enhanced customer safety by promptly addressing and resolving potential hazards.
- Reduced downtime by quickly identifying and repairing minor issues with equipment and fixtures.
- Increased productivity by consistently completing assigned tasks within designated timeframes while maintaining quality standards.
- Streamlined workflow processes by coordinating efforts with other departments during overnight hours.
Overnight Modular Team Associate
Walmart
Sheridan, WY
12.2021 - 05.2024
- Conducted quality control checks to ensure product accuracy and compliance with company standards.
- Assisted in maintaining cleanliness and organization of work areas for enhanced productivity.
- Monitored inventory levels, coordinating with management to address discrepancies promptly.
- Showcased strong problem-solving abilities when faced with unexpected challenges during modular resets, devising effective solutions to complete tasks on time.
- Demonstrated adaptability by quickly learning new planograms and implementing them accurately on the sales floor.
- Identified opportunities for improvement in product placement, resulting in more visually appealing displays that attracted customer attention.
- Contributed to the successful completion of major remodels, updating store layout according to corporate guidelines.
- Supported store initiatives by executing seasonal display changes, resulting in increased sales and visual appeal.
- Collaborated with team members to optimize workflow and improve operational efficiency during overnight shifts.
- Managed stock replenishment processes, ensuring timely availability of products on sales floor.
- Provided exceptional customer service by answering questions and assisting with product selection during overnight hours.
- Assisted in training new team members, providing guidance and support to help them quickly acclimate to the Overnight Modular Team Associate role.
- Collaborated with team members to complete modular resets within tight deadlines.
- Streamlined product shelving processes for improved efficiency and time management.
Education
Associate of Science - Psychology
Sheridan College
Sheridan, WY05-2021
Skills
- Excellent customer service
- Patience and empathy
- Cleaning and sanitization
- Cleaning
Timeline
Overnight Cashier
Loves Travel Stop
12.2025 - Current
Shift Manager
Hardee's
05.2025 - 12.2025
Overnight Maintenance Associate
SNL Construction
12.2024 - 06.2025
Overnight Modular Team Associate
Walmart
12.2021 - 05.2024
Associate of Science - Psychology
Sheridan College