April Rosenacker-Trujillo

Developed and implemented training programs, increasing productivity and employee retention.

• Identified skill gaps and established training programs to enhance work quality and reduce claim exposure.
• Facilitated in-person and virtual training courses for new and existing staff.
• Coached first-time leaders on essential people leadership skills.
• Spearheaded development of comprehensive customer and load management system.
• Launched and maintained LMS for all employees to streamline training access.
• Collaborated with leaders to create effective change management programs.
• Analyzed performance data to pinpoint individual and group improvement opportunities.

• Developed relationships with suppliers to improve service levels and reduce costs.
• Coordinated transportation logistics to optimize delivery schedules and routes.
• Implemented process improvements to streamline logistics workflows and enhance efficiency.
• Analyzed shipment data to identify trends and inform logistical strategies.
• Collaborated with cross-functional teams to align supply chain objectives and initiatives.
• Worked collaboratively with customers and staff at various levels.
• Created reports to track shipment progress, delivery times, and costs associated with transport.
• Developed and managed logistics strategies to improve the efficiency of operations.
• Coordinated with suppliers to ensure timely deliveries of goods.
• Created and enforced policies and procedures for entire logistics team.
• Resolved customer complaints related to shipping issues or delays in transit times.
• Implemented cost-saving measures such as route optimization for shipments.
• Maintained high standards of internal and external customer service.
• Led and managed projects to support logistics efforts and plans.
• Assigned tasks and projects to team members based on their experience level and skillset.
• Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
• Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
• Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
• Negotiated contracts with carriers for optimal pricing on transportation services.
• Relayed information between drivers and recipients regarding ETA and potential delays.
• Updated customers and interdepartmental employees on critical shipments upon request.
• Collaborated effectively in cross-functional team-oriented environment.
• Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.

• Drove marketing initiatives to increase product visibility and market performance. Completed and filed all necessary legal documentation quickly and accurately
• Prepared death certificates and drafted obituaries
• Arranged for clergy members to perform funeral services
• Addressed all client questions and requests for information relating to funeral services and pricing
• Scheduled funeral services, coordinated burials and arranged cremations
• Oversaw filing of legal documents Drafted professional correspondence and marketing material
• Participated in community activities for funeral home promotions and other purposes
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
• Replenished office supplies, placing new orders for restocking to maintain inventory
• Documented and routed buisness correspondence to manage office paperwork
• Processed financial documents, contracts, expense reports and invoices Researched competitive solutions and maintained competitive market comparisions and evaluations

• Work with sales teams to provide and negotiate competitive pricing and rates.
• Communicated with internal sales teams and transportation partners to build and maintain ongoing relationships
• Locate available transportation partners to help move customers' freight
• Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
• Input and process accurate shipment data in our state-of-the-art systems.
• Collaborated with team members to optimize supply chain operations and workflows.
• Trained new staff on logistics processes and software tools used in operations.
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.

• Collaborate with Inside and Outside Sales as well as Customers to quote and secure full truckload shipments. In addition, work to build a book of business and develop strong customer relationships.
• Serve as a power user of Excel and Word to analyze data, create reports, and manage information efficiently.
• Utilize your analytical skills to assess and resolve customer needs while maintaining strong communication.
• Manage a fast-paced workload, multi-tasking across various duties with attention to detail.
• Develop knowledge of different equipment types within the transportation industry to support operational needs.
• Provide excellent customer service through efficient communication and organizational skills.