Microsoft
April Rubio
Pueblo,CO
Summary
Experienced customer service representative with expertise in effective written and verbal communication. Strong skills in active listening and analytical problem-solving. Committed to consistently displaying service-oriented behaviors and a deep understanding of customer desires to enhance their experiences. Dedicated to providing customized solutions that foster loyalty and build long-lasting relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Convergys
03.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier/Cook
Popeye's Restaurants
01.2019 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier/Cook
McDonald's
02.2016 - 04.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeping Supervisor
Johnson Home Health Care
05.2015 - 12.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
Team Leader/Trainer
Wendy's
12.2012 - 05.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Shift Manager (full-time)
Burger King
01.2004 - 11.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High school diploma -
05.2007
Skills
Data Entry
Customer Relations
Call center experience
Problem Resolution
Computer Proficiency
Money handling abilities
Complaint Handling
Certification
Food Handler Certification
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Trained and mentored employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Power point
Timeline
Cashier/Cook - Popeye's Restaurants
01.2019 - 10.2021
Customer Service Representative - Convergys
03.2018 - 11.2021
Cashier/Cook - McDonald's
02.2016 - 04.2020
Housekeeping Supervisor - Johnson Home Health Care
05.2015 - 12.2019
Team Leader/Trainer - Wendy's
12.2012 - 05.2015
Shift Manager (full-time) - Burger King
01.2004 - 11.2011
Youth And Family Academy - High school diploma,