April R. Warren
Albertville,AL
Summary
Motivated Criminal Justice graduate seeking a position in public service where knowledge of legal procedures, court processes, documentation, and policy compliance can be applied through strong organizational skills and a commitment to ethical practice.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Child Support Financial Clerk
Marshall County Department of Human Resources
05.2015 - Current
- Case intake and assessment.
- Open and review child support cases.
- Verify legal documents such as birth certificates, court orders, paternity records.
- Establishing child support orders.
- Establish legal paternity when needed.
- Calculate child support obligations using state guidelines.
- Prepare paperwork for court or administrative hearings.
- Explain parents’ rights and responsibilities.
- Ensure enforcement of orders.
- Monitor payments and identify delinquent cases.
- Take enforcement actions with contempt.
- Prepare court documents, affidavits, and case summaries.
- Attend and testify at hearings.
- Ensure compliance with state and federal regulations.
- Communicate with custodial and non-custodial parents.
- Explain child support processes, policies, and obligations.
- Handle conflict, complaints, and emotionally charged situations professionally.
- Provide payment status updates and case information.
- Review modifications and reviews with case management.
- Interagency and employer coordination.
- Follow all state and federal support laws and policies.
- Ensure cases meet performance and audit standards.
- Protection of confidential and sensitive information.
Child Welfare Case Aide
Team One Marshall County Department of Human Resources
06.2008 - 05.2015
- Assess whether a child is safe at home or in their current placement.
- Identify signs of abuse, neglect, or risk.
- Take immediate action if a child is in danger.
- Assist in investigation and assessments. Interviewing children, parents, caregivers, and others involved.
- Conducting home visits and safety assessments.
- Document findings clearly and accurately.
- Develop case plans focused on child safety, permanency, and stability.
- Set goals with families such as parenting skills, substance treatment, and housing.
- Monitor progress and adjust plans as needed.
- Maintain detailed case records.
- Provide family support and services such as transportation to parenting, drug testing, and other appointments.
- Educate parents on child development and age parenting practices.
- Conduct forensic interviews and assessments.
- Prepare court reports and recommendations.
- Testify in court proceedings.
- Collaborate with attorneys, judges, and guardian ad Litem.
- Ensure visitation and family reunification.
- Collaboration and Advocacy with providers in the community.
- Provide emotional support and crisis intervention.
Education
Bachelor of Science - Criminal Justice, Juvenile Justice with Child Advocacy Certificate
Athens State University
01-2026
High School Diploma - undefined
Penn Foster
01-2003
High School Diploma - undefined
Boaz High School
01-2000
Skills
- Strong communication and interviewing skills
- Emotional resilience and empathy
- Cultural sensitivity
- Decision-making under pressure
- Organization and documentation
- Ability to balance compassion with safety and legal requirements
- Knowledge of child support laws and guidelines
- Strong organizational and documentation skills
- Clear communication and conflict-management abilities
- Attention to detail and accuracy
- Ability to explain complex information in plain language
- Professionalism and impartiality
Certification
- Certified in Human Trafficking Awareness and Prevention
- Domestic Violence Intervention and Victim Support Training
- QPR Suicide Prevention Gatekeeper Program
- Adult Mental Health First Aid USA
- Mandated Reporting Training
- Confidentiality, HIPAA, and Information Security Training.
- Internship at Marshall County Child Advocacy Center
- Currently internship at Guntersville Police Department.
Timeline
Child Support Financial Clerk
Marshall County Department of Human Resources
05.2015 - Current
Child Welfare Case Aide
Team One Marshall County Department of Human Resources
06.2008 - 05.2015
High School Diploma - undefined
Penn Foster
High School Diploma - undefined
Boaz High School
Bachelor of Science - Criminal Justice, Juvenile Justice with Child Advocacy Certificate
Athens State University
Honors, Awards & Recognition
Dean’s List- 2024-2026, Leadership Award- Criminal Justice Student Association (President of the CJSA), Leadership Award- Pre- Law Society (President of the Pre-Law Society)
2025-2026 Outstanding Academic Achievement Award
2024-2025 Student Service Recognition for President of the Pre-Law Society
2024-2025 Student Service Recognition for President of the Criminal Justice Student Association
2025-2026 Student Service Recognition for President of the Pre-Law Society
2025-2026 Student Service Recognition for President of the Criminal Justice Student Association