April Salazar
Peoria,AZ
Summary
Adaptable professional with experience managing delinquent accounts, guest concerns, and client inquiries across phone, chat, and in-person settings. Strong background in verbal communication, problem solving, and complaint resolution, with consistent focus on service quality and accurate follow-up.
Overview
14
14
years of professional experience
Work History
Guest Service Agent
Echo Suites
Peoria, Arizona
01.2026 - Current
- Delivered precise information to guests about services and amenities, enhancing their overall experience.
- Responded promptly to guest inquiries, ensuring satisfaction and enhancing their experience.
- Streamlined check-in and check-out processes, significantly reducing guest wait times.
- Coordinated guest arrivals and departures, ensuring all procedures were followed efficiently.
- Maintained clear communication with guests and team members to ensure seamless service.
- Utilized effective communication skills to address guest needs and expectations promptly.
- Resolved guest complaints with professionalism, achieving timely resolutions that ensured guest satisfaction.
Collections Specialist
Discover
Phoenix, Arizona
04.2025 - 01.2026
- Managed delinquent card accounts using Discover collections systems and call workflows.
- Maintained accurate records of customer accounts and payment histories.
- Oversaw account status and ensured timely updates for all client interactions.
- Facilitated clear communication with clients regarding account status and payment options.
- Provided exceptional customer service while addressing client inquiries and concerns.
- Evaluated outstanding debts to identify trends and prioritize collection efforts.
- Conducted thorough analysis of accounts to develop effective collection strategies.
- Negotiated customized payment plans to accommodate clients’ financial situations.
- Developed mutually beneficial agreements to resolve outstanding debts efficiently.
- Negotiated payment arrangements with customers while protecting account compliance standards.
- Reviewed account histories to identify collection status, balances, and next actions.
- Documented customer promises, disputes, and follow-up notes in account records.
New Verticals Customer Advocate
DoorDash Headquarters
Tempe, Arizona
02.2021 - 04.2025
- Supported customers through phone, email, and chat support channels.
- Recorded cases in CRM and ticketing systems for accurate follow-up.
- Reviewed account details to answer billing, order, and service questions.
- Passed complex issues to internal teams and monitored case status.
- Resolved customer inquiries through phone, email, and chat support channels.
- Documented cases in CRM and ticketing systems for accurate follow-up.
- Escalated complex issues to internal teams and tracked case status.
Business Owner
Day care business
Surprise, Arizona
04.2017 - 02.2021
- Directed day care business operations, policies, and daily center workflows.
- Managed enrollment, parent communication, and family service needs at day care center.
- Supervised childcare staff scheduling, training, and performance expectations.
- Oversaw licensing compliance, health standards, and safety procedures.
Insurance Agent
Farmers
Phoenix, Arizona
01.2016 - 04.2017
- Advised clients on auto, home, and life coverage through Farmers policy options.
- Prepared insurance quotes using Farmers rating tools and agency systems.
- Reviewed client needs and recommended coverage updates for changing risks.
- Processed new applications and policy changes in Farmers records.
- Explained policy terms, exclusions, and billing details to clients.
- Managed renewals and follow-up calls for Farmers customer accounts.
- Supported claims questions and directed clients through Farmers service steps.
- Maintained compliance with Farmers guidelines and state insurance requirements.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
Collections Agent
Chase
Phoenix, Arizona
03.2013 - 01.2016
- Facilitated account management by tracking payment histories and updating records.
- Monitored account statuses to ensure compliance with payment agreements and policies.
- Negotiated settlements and payment arrangements to maximize recovery while maintaining relationships.
- Developed tailored payment plans to accommodate customer financial situations effectively.
- Engaged with clients to clarify account details and resolve payment issues promptly.
- Provided clear explanations of billing statements and payment options to enhance understanding.
- Investigated and resolved billing discrepancies to ensure customer satisfaction and trust.
- Addressed client inquiries regarding charges and payments to maintain positive relationships.
- Managed delinquent customer accounts using Chase collections systems and call scripts.
Education
Associate of Science - Criminal Justice
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ04-2005
Skills
- Payment processing
- Customer service
- Front desk operations
- Verbal communication
- Complaint resolution
- Records management
- Problem solving
- Attention to detail
- CRM systems
Timeline
Guest Service Agent
Echo Suites
01.2026 - Current
Collections Specialist
Discover
04.2025 - 01.2026
New Verticals Customer Advocate
DoorDash Headquarters
02.2021 - 04.2025
Business Owner
Day care business
04.2017 - 02.2021
Insurance Agent
Farmers
01.2016 - 04.2017
Collections Agent
Chase
03.2013 - 01.2016
Associate of Science - Criminal Justice
Maricopa Community Colleges, Rio Salado Community College