April Salter
Frisco,TX
Summary
Dedicated leader seeking Member Service Representative position with room for career growth. Brings relevant skills for position, focus on teamwork and dedication to quality. Ready for professional challenges and eager to work with established team.
Overview
14
14
years of professional experience
Work History
Operations Manager
Parkland Health And Hospital Systems
Dallas , TX
11.2016 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Helped build job description duty lists and review master service agreements for work eligibility.
- Supervised thirty employees on 2nd & 3rd shift, overseeing efficiency of detail cleaning and floor care.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drafted invoices for completed work.
- Reported issues to higher management with great detail, resulting in high patient satisfaction scores on surveys.
Disabilities Services Specialist
Hinds County Human Resource Agency
Jackson, MS
05.2011 - 11.2016
- Responsible for coordinating services for children with disability and mental health concerns.
- Collaborated with other health officials to build individual education plans for children that were needing services.
- Monitored professional services at eleven Head Start centers weekly to ensure contract agreement is being implemented.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes. Ordered supplies monthly & other specialty equipment as needed
Teacher
Jackson Public School District
Jackson, MS
02.2010 - 05.2011
- Worked cooperatively with twenty other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers and course work.
- Promoted physical, mental and social development using classroom games and activities.
- Attended and facilitated IEP meetings for students and families.
Teller Service Representative
Bankplus
Byram , MS
07.2008 - 02.2010
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Served as back up supervision for head teller; Educated customers on use of banking website and mobile apps. Audited cash drawers, ATMs, and cash dispensers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Executed wire transfers, stop payments and account transfers.
- Balanced ATM & cash dispenser; reloaded as needed
Education
Bachelor of Science - Psychology
Mississippi College
Clinton, MSSkills
- Microsoft Excel
- Administrative Management
- Microsoft Outlook
- Tax Software
- Operational Efficiency
- Customer Standards Compliance
- Customer Data Confidentiality
Timeline
Operations Manager
Parkland Health And Hospital Systems
11.2016 - Current
Disabilities Services Specialist
Hinds County Human Resource Agency
05.2011 - 11.2016
Teacher
Jackson Public School District
02.2010 - 05.2011
Teller Service Representative
Bankplus
07.2008 - 02.2010
Bachelor of Science - Psychology
Mississippi College
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