April Blanchett
Pilot Point,TX
Summary
I’m looking for new opportunities to grow in company, new expectation and goals to meet.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
SmartAuction
Ally Bank
Lewisville, TX
01.2022 - Current
- I work on our White Label Enterprise; Enterprise renders a decision email over the information, and I open an arbitration case thought our system
- I also respond to emails for Enterprise regarding reimbursement of funds on those decisions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
EHI White Label & Title Buybacks
Ally Bank
Lewisville, TX
01.2022 - Current
- I have arbitration cases that are Title Cases- I review them to see if a title case needs to be opened and seller put on a 5-business day notice or if a title case has been opened review title case to see if seller needs a 48 hr
- Business day notice in order to have a buyback processed for failure to deliver a title in a timely manner per the Terms of Use.
Arbitrations
Ally Bank
Lewisville, TX
01.2015 - 01.2022
- I handled National Accounts (US Bank, AVIS, Enterprise, Hertz) also had Ally and DOV arbitrations cases
- I ordered my inspections on the Ally cases
- I reviewed the inspections and case and rendered a decision on the case that followed our Terms of Use.
- Developed and implemented dispute resolution strategies to resolve arbitration cases.
Processing
Ally Bank
Lewisville, TX
01.2011 - 02.2015
- Provided guidance on best practices related to dispute resolution policies and procedures.
- Researched customer accounts and ensured timely payments were made.
01.2011 - 01.2015
- In that roll I did handled Processing, where we processed the decision of the arbitration case weathered it resulted in a Denial, Adjustment, Buyback or SESP BB or SESP ADJ
- I also handle the DOV transportation reimbursement.
Collections
Ally Financial
Richardson,TX
07.2008 - 10.2011
- Collect on past due payments
Imagination Station
Garland
08.2005 - 06.2007
- I was the lead teacher in the 18mo
- Old room
- I was in charge of making the curriculum and educating the children, and attending to them when a situation arises
- I have parent/teacher conferences.
Communtiy Credit Union
Richardson
07.2004 - 06.2005
- At the bank, I handled customer transactions, concerns, and inquiries
- I worked the drive-thru and processed deposits, withdrawals, and transfers
- I also worked the lobby where I had one-on-one service with the customers
- I would check accounts, make stop payments, money orders, travelers cheques
- I handled the question and concerns.
Washington Mutual
Richardson
01.2002 - 03.2004
- I started in the H.I.P program
- I handled the ATM (balancing and keep up)
- Make the basic deposits, withdrawals, transfers, money orders, travelers cheques
- I also handled the question and concerns they might have with their accounts.
OakHill Day School
Garland
06.2007
- At the school, my responsibilities are to stimulate and educate the children
- I turn in a curriculum planner, which follows the a basic unit themes
- I assist in parent/teacher conferences.
Education
High School Diploma -
J.J. PEARCE HIGH SCHOOL
01.2002
Skills
- 15years experience in customer service
- 15years experience in patience when dealing in a strong mental situation
- Proficient in Word, Excel, Internet, and Powerpoint
Timeline
SmartAuction
Ally Bank
01.2022 - Current
EHI White Label & Title Buybacks
Ally Bank
01.2022 - Current
Arbitrations
Ally Bank
01.2015 - 01.2022
Processing
Ally Bank
01.2011 - 02.2015
01.2011 - 01.2015
Collections
Ally Financial
07.2008 - 10.2011
OakHill Day School
06.2007
Imagination Station
08.2005 - 06.2007
Communtiy Credit Union
07.2004 - 06.2005
Washington Mutual
01.2002 - 03.2004
High School Diploma -
J.J. PEARCE HIGH SCHOOL