Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
April Silva
Grass Valley,CA
Summary
Overview
12
years of professional experience
Work History
self-employedGrass Valley, CA
House Cleaner
06.2008 - 09.2020
Job overview
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Big 5 Sporting GoodsGrass Valley, CA
Cashier
05.2013 - 10.2014
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
Forest Charter SchoolNevada City, CA
High School Diploma
05.2006
University Overview
Skills
- Surface Sanitation
- Safe Chemical Handling
- Customer Service
- Health and Safety Compliance
Timeline
Cashier
Big 5 Sporting Goods
05.2013 - 10.2014
House Cleaner
self-employed
06.2008 - 09.2020
Forest Charter School
High School Diploma