April Simmons
Louisville,United States
Summary
Seasoned healthcare and Youth Development Professional well-versed in modeling values like respect and responsibility with a hands-on approach. Analytical problem-solver with a forward-thinking mentality. Offering 10 years of related experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Navigator
BrightSpring
07.2022 - Current
- Maintained confidential health information according to state and federal regulations.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Utilized Microsoft Word to edit, create and save confidential documents.
Driver
Ztrip
10.2021 - 07.2022
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Youth Care Worker
Maryhurst
07.2021 - 10.2021
- Completed clear and concise documentation of youth behavior and actions.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Assisted youth with obtaining resources such as food, clothing and shelter.
Scheduler
Accurate Healthcare Professionals
11.2020 - 04.2021
- Scheduled and confirmed appointments and meetings for senior management team.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
Customer Service Associate
Kelly Services
09.2020 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Administrative Clerk
US Dept Of Commerce US Census Bureau
03.2020 - 07.2020
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Customer Service Representative
Adecco
01.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Driver
First Transit
07.2018 - 11.2018
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
PAP Refill Specialist
RX Crossroads
12.2017 - 03.2018
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Utilized communication devices to maintain contact with supervisors.
- Collaborated with medical doctors and other healthcare professionals.
Automotive Line Technician
Ford
05.2016 - 06.2017
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Maintained and operated automated manufacturing equipment.
- Adjusted equipment and troubleshot issues.
Residential Youth Care Worker
Maryhurst
07.2013 - 08.2014
- Conducted one-on-one behavior management counseling for clients by teaching coping techniques and giving guidance and support.
- De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
- Collaborated with case managers, therapists, and other professionals to develop personalized treatment plans for optimal results.
- Promoted positive relationships among residents through conflict resolution techniques and team-building exercises.
- Assisted with daily living tasks for improved quality of life for each resident in the program.
- Increased resident participation in group activities by offering diverse recreational options tailored to their interests.
Education
BBA - Interdisciplinary Business Studies
Sullivan University
Louisville, KY06.2023
Skills
- Business Management Principles
- Reliability and Dedication
- Organization and Time Management
- Medical History Documentation
- Time Prioritization
- Patient Care Activities
Affiliations
Junior League of Louisville
Certification
Certified Etiquette Consultant
Certified Youth Mental Health First Aid
Nonprofit Founder
Nonprofit Founder working with At risk youth in low income areas. Driven by a deep compassion for those facing challenging circumstances, April established "Blossoms of Hope" after witnessing firsthand the struggles of young people in the community.
Timeline
Care Navigator
BrightSpring
07.2022 - Current
Driver
Ztrip
10.2021 - 07.2022
Youth Care Worker
Maryhurst
07.2021 - 10.2021
Scheduler
Accurate Healthcare Professionals
11.2020 - 04.2021
Customer Service Associate
Kelly Services
09.2020 - 11.2020
Administrative Clerk
US Dept Of Commerce US Census Bureau
03.2020 - 07.2020
Customer Service Representative
Adecco
01.2019 - 01.2020
Driver
First Transit
07.2018 - 11.2018
PAP Refill Specialist
RX Crossroads
12.2017 - 03.2018
Automotive Line Technician
Ford
05.2016 - 06.2017
Residential Youth Care Worker
Maryhurst
07.2013 - 08.2014
BBA - Interdisciplinary Business Studies
Sullivan University