Michelle Perez
Albuquerque,NM
Summary
Results-driven professional with experience supporting operations, client relations, and administrative processes in healthcare and service-based environments. Experienced in project coordination, records management, scheduling, compliance, and customer support. Bilingual in English and Spanish and currently pursuing a Business Administration degree, bringing strong communication, organizational, and leadership skills to business operations and administrative roles.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Client Navigator
Unica Behavioral Health
Albuquerque, New Mexico
07.2025 - Current
- Advised clients on available options for healthcare coverage under public insurance programs.
- Coordinated client appointments with healthcare providers to enhance access to necessary services.
- Provided crisis intervention services to help stabilize situations involving difficult or distressed clients.
- Maintained accurate client records in electronic health systems securely.
- Conducted outreach activities to raise awareness of program services within the community.
- Participated in trainings related to relevant topics like trauma informed care or cultural competency best practices.
- Supported supervisor in developing long-term projects and compiling comprehensive reports.
- Prepared monthly reports summarizing caseload activity and trends for review by supervisor.
Patient Service Representative II
First Choice Community Healthcare
Albuquerque, New Mexico
09.2024 - 05.2025
- Scheduled appointments using electronic health record systems for efficient patient flow.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient inquiries and resolved issues related to services and billing.
- Greeted patients and provided information about healthcare services offered.
- Collected and verified patient information to ensure accurate records.
- Educated patients on insurance coverage and payment options available at the clinic.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Front End Cashier
Walmart
Albuquerque, New Mexico
04.2023 - 09.2024
- Processed customer transactions efficiently at checkout stations.
- Managed cash register, ensuring accurate cash handling.
- Balanced cash drawer at beginning and end of shifts.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Collaborated with team members to enhance customer experience.
- Maintained cleanliness and organization of checkout area.
- Packed and bagged products according to customer preferences.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Associate of Business Administration -
Central New Mexico Community College
Albuquerque, NM05-2027
Skills
- Crisis intervention
- Electronic health records
- Customer service
- Project Management
- Data analysis
- Administrative and office support
- Privacy laws
- Microsoft Office 365
- Pivot Tables
- Time management
- Bilingual (Spanish & English)
- Team collaboration
- Business management principles
- CPR and first aid certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Client Navigator
Unica Behavioral Health
07.2025 - Current
Patient Service Representative II
First Choice Community Healthcare
09.2024 - 05.2025
Front End Cashier
Walmart
04.2023 - 09.2024
Associate of Business Administration -
Central New Mexico Community College