Lauren Tocco
Greensburg,PA
Summary
Highly skilled professional with a proven track record in establishing and nurturing relationships, driving personal achievements, and excelling in effective communication. Expertise lies in advocating for and negotiating with diverse individuals and organizations, consistently achieving successful outcomes. Thrives within the parameters of guidelines and laws, always seeking innovative solutions to challenges.
Overview
11
11
years of professional experience
Work History
Client Navigator
Pyramid
Remote
05.2021 - Current
- Tracked measurable outcomes from services provided which allowed for ongoing assessment of program effectiveness.
- Identified potential barriers to success and developed strategies to overcome them, enabling clients to achieve their goals.
- Promoted a safe and supportive environment for diverse populations by maintaining cultural sensitivity throughout interactions.
- Maintained accurate client records by diligently updating documentation and using data management systems.
Supports Coordinator
ACI
Remote
10.2020 - 05.2021
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
Account Manager-Negotiations
Century Support Services
Irwin, PA
10.2019 - 03.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Service Coordinator
All Abilities, Inc
Export, PA
10.2016 - 10.2019
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Community Homes Supervisor
ACHIEVA
Pittsburgh, PA
02.2014 - 10.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Bachelors Of Science - Rehabilitation And Human Services
Pennsylvania State University
University Park, PA08.2010
Skills
- Demonstrates professionalism
- Leadership
- Confidentiality
- Strong social communication skills
- Time-management
- Organized
- Strong skills of being able to interact well with people of diverse backgrounds
- Oral & written communication and interpersonal skills
- Creatively problem solves by gathering and analyzing information
- Work well in both individual & group problem-solving situations
- Proficient in typing
- Microsoft Office and computer skills
- Proven track record of good customer service and client/crisis intervention skills
Timeline
Client Navigator
Pyramid
05.2021 - Current
Supports Coordinator
ACI
10.2020 - 05.2021
Account Manager-Negotiations
Century Support Services
10.2019 - 03.2020
Service Coordinator
All Abilities, Inc
10.2016 - 10.2019
Community Homes Supervisor
ACHIEVA
02.2014 - 10.2016
Bachelors Of Science - Rehabilitation And Human Services
Pennsylvania State University