April Simms
Ruther Glen,VA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Janitorial Contractor
Lakeland Services, Inc
Ruther Glen, VA
02.2018 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Ran variety of cleaning machines such as floor machines designed to extract and top scrub floors and carpets.
- Moved furniture for cleaning.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning equipment.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Shift Supervisor
JRN/KFC
Fredericksburg, VA
03.2013 - 02.2022
- Completed store opening procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Delivered successful training to more than 50+ employees during ten years tenure, educating on successful work processes and productivity strategies.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Developed and enhanced job assignments for dayshiftteam, planned production schedules and strengthened organization of task flows.
- Consulted with HR teams to identify and onboard optimal candidates for positions.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mentored newly hired employees on operating equipment and safety.
- Created incentive programs and contests to support and award top performers.
Restaurant Waitress
Flying J Travel Plaza
Ruther Glen, VA
12.2001 - 02.2005
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Upsold high-profit items such as appetizers and desserts to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
GED -
Caroline High School
Milford, VA10.1999
Skills
- Safety Standards and Protocols
- Multitasking and Prioritization
- Facility and Site Cleaning
- Site Inspection and Evaluation
- Quality Control
- Serve Safe Certification
- Strong Work Ethic
- Positive Team Player
- Basic Mathematics
- Willingness to Learn
- Checklists and Recordkeeping
- New Employee Training
Certification
Serve Safe Certification
Timeline
Janitorial Contractor
Lakeland Services, Inc
02.2018 - Current
Shift Supervisor
JRN/KFC
03.2013 - 02.2022
Restaurant Waitress
Flying J Travel Plaza
12.2001 - 02.2005
GED -
Caroline High School