Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
Sara Gutierrez

Sara Gutierrez

Saint Paul,MN

Summary

Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing.

Overview

4
4
years of professional experience

Work History

Janitorial Contractor

City Wide Facility Solutions
Burnsville, MN
07.2022 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Reported vandalism or other damage to property to supervisor.
  • Organized daily cleaning schedules for custodial team.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.

Receptionist

Accident Care Chiropractic And Massage
Saint Paul, MN
02.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information about the clinic and setting up appointments for new patients.
  • Drafted and edited professional memos, letters and other documents in English and Spanish for patients and colleagues through Adobe Acrobat.
  • Communicated often with colleagues about their schedules, concerns with patients and more.

Bilingual Customer Service Representative

Kx Real Deals
Inver Grove Heights, MN
09.2020 - 11.2021


  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Lifted up to 50 pounds at once on a daily basis and occasionally used forklift to move heavy loads.

Cashier

Lempa Market
Saint Paul, MN
03.2017 - 07.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

No Degree -

University of St. Thomas
Saint Paul, MN

High School Diploma -

Johnson Senior High School
Saint Paul, MN
06.2019

Skills

  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Excellent Attention to detail
  • Building Customer Trust and Loyalty

Languages

Spanish
Native or Bilingual
French
Elementary

Timeline

Janitorial Contractor

City Wide Facility Solutions
07.2022 - Current

Receptionist

Accident Care Chiropractic And Massage
02.2022 - 08.2022

Bilingual Customer Service Representative

Kx Real Deals
09.2020 - 11.2021

Cashier

Lempa Market
03.2017 - 07.2019

No Degree -

University of St. Thomas

High School Diploma -

Johnson Senior High School

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Sara Gutierrez