Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Smiley Tracy

Blaine,WA

Summary

Compassionate caregiver and customer service professional with a background in in-home personal care and client support. Strong in active listening, empathy, record keeping, and staying calm during stressful situations. Focused on accurate documentation, quality service, and reliable support for people’s day-to-day needs.

Overview

7
7
years of professional experience

Work History

caregiver

Mother
Lynden , WA
09.2021 - 12.2024
  • Provided daily in-home personal care support for mother to enhance quality of life.
  • Coordinated bathing, dressing, and grooming assistance, ensuring comfort and adherence to routine.
  • Planned and prepared meals aligned with dietary needs and personal preferences.
  • Arranged transportation for medical visits and essential errands to ensure access to necessary services.

CAP 1 Associate

Walmart
Bellingham , WA
09.2022 - 05.2024
  • Stocked Walmart sales floor with consumable merchandise from overnight freight.
  • Pulled merchandise from backroom bins for sales floor replenishment.
  • Built features and displays for Walmart seasonal and promotional items.
  • Educated customers on the features, benefits, and use of various banking products and services offered by the institution.

Customer Service Representative

T-Mobile
Bellingham, Washington
10.2017 - 09.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted T-Mobile customers with wireless plan questions and account updates.
  • Resolved billing concerns using T-Mobile customer service systems and records.
  • Troubleshot device issues and guided customers through basic connection steps.
  • Documented customer interactions in CRM and updated account notes.
  • Escalated complex service issues to T-Mobile support teams.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Sultan High School
Sultan, WA
06-1999

Skills

  • Record keeping
  • Empathy and patience
  • Problem solving
  • Verbal and written communication
  • Active listening
  • Conflict resolution
  • Relationship building
  • Cultural awareness
  • Timeline

    CAP 1 Associate

    Walmart
    09.2022 - 05.2024

    caregiver

    Mother
    09.2021 - 12.2024

    Customer Service Representative

    T-Mobile
    10.2017 - 09.2021

    High School Diploma -

    Sultan High School
    April Smiley Tracy