April Smith
Mimis,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Sales and Service Expert
Arnott Industries
03.2013 - Current
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed returns of products.
- Applied credit card, bank wire and paypal payments to orders.
Team Lead
Arnott Industries
03.2013 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
High School Diploma -
Astronaut High School
Titusville, FL05.2005
Skills
- CRM Tracking
- Process Improvements
- Customer Service
- Order Processing
- Call Documentation
- Administrative and Office Support
- Account Updates
- Remote Office Availability
- Computer Skills
- Order Documentation
- Customer Relations
- Microsoft Office
- Shipping Procedures Understanding
- Order and Refund Processing
- Professional Telephone Demeanor
- Data Management
- Invoice Preparation and Processing
- Teamwork and Collaboration
- Data Entry
- Calm Under Pressure
- Paperwork Processing
Timeline
Customer Sales and Service Expert
Arnott Industries
03.2013 - Current
Team Lead
Arnott Industries
03.2013 - Current
High School Diploma -
Astronaut High School
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